Robert Dake Email & Phone Number

Running an organization of 7 to 12 full-time desk appraisers in terms of performance and logistics. Emphasis on managing through change as process, focus and available technology evolve. So far I have been able to consistently exceed expectations in performance reviews in spite of this volatile automotive claims climate. I work very hard to create a team.

Exceeded expectations in 2014 while leading the Inside Direct Repair unit in quantifiable loss mitigation with a figure of $370,000. Mentored 2 peers struggling to meet objectives as well as every new hire. Consistently put forth maximum effort to deliver a superior work product in both repair process management and customer service. Represented the unit.

Managed complex claims investigation, liability determination and the evaluation and resolution of damages to bothpersons and property. Conducted in person settlement negotiations for property damage and bodily injury with repairshops, customers and their legal representation. Delivered quality customer service while generating excellent filequality..

Promoted from Fitness Assistant to Building Manager within 12 months. Managed recreation facility including patronsand staff. Certified by the American Red Cross as a professional rescuer in both CPR, AED and First Aid. Tasked withmanaging emergency situations in conjunction with EMS. Appointed to Rutgers Recreation Board of Directors spring2003.