Robert Dan Email & Phone Number

Bucharest, Romania

Customer service managing the players of a top online social casino game.As the face of the company, my goal was to build and maintain a strong relationship with the player base and to ensure that their gaming experience is smooth, engaging and rewarding.Multiple aspects of the game were handled, including payments, game's mechanics, promotions, payouts and addressing feedback.Communication was done both proactively and re-actively via email and chat.

Bucharest, Romania

Customer service handling general account inquiries, maintenance requests and specializing in order-related inquiries such as address changes, promotions, returns and exchanges and advanced replacements over chat, assisting multiple customers at a time. While on this position, I've also done help-desk related tasks like providing second level support support to my junior colleagues. I've also took supervisor calls from them when needed.

Bucharest, Romania

The job involved a technical and fundamental analysis of the financial market in order to offer investment solutions for the company's clients.Managed a portfolio of 20-30 clients focusing on increasing their profit margin as well as increasing and maintaining the company's client base.