•Install and service/troubleshoot residential and commercial Digital Video, High Speed Internet and Digital phone services.•Install or replace aerial and underground coaxial cable from tap to customer premise.•Install or replace interior coax and Ethernet cable in residential and commercial premises.•Bond coax to house ground distribution point. •Utilize the XM2 Meter and Howler to ensure all coax from tap to CPE is able to deliver the X1 Experience to our customers without… Show more •Install and service/troubleshoot residential and commercial Digital Video, High Speed Internet and Digital phone services.•Install or replace aerial and underground coaxial cable from tap to customer premise.•Install or replace interior coax and Ethernet cable in residential and commercial premises.•Bond coax to house ground distribution point. •Utilize the XM2 Meter and Howler to ensure all coax from tap to CPE is able to deliver the X1 Experience to our customers without issue.•Ensure that all active outlets that our Xfinity boxes and/or Internet Gateways will be installed at are within Xfinity specifications for signal levels by using the XM2 meter.•Diagnose and repair signal leakage from Tap to CPE using the XM2 meter and Howler equipment.•Work along side the Maintenance group to diagnose and repair any problems arising from the HFC plant system.•Use the RTM application to submit tickets for issues detected within the HFC Plant system.•Make certain that there is as much specific information as possible about the issue that is happening when submitting the RTM tickets.•Capable of working within a group setting and also equally adept at working in a solo environment.•Met or exceeded company metrics for performance.•Met or exceeded company metrics for customer engagement.•Assisted customer on how to download the Xfinity My Account and Xfinity Xfi Apps to their various devices and get them sign into those Apps.•Show customers how to use and navigate the Xfinity My Account and Xfinity Xfi Apps•Engaged customer on how to use and navigate the X1 Platform in our cable boxes.•Demonstrate the use of Xfinity’s Peacock streaming service for our customers•Assisted customer with signing into the various non X1 streaming Apps within the X1 boxes.•Troubleshoot customers various internet devices for internet connectivity issues. (Laptops, desktops, phones, tablets)•Verify with customer if I have adequately answered all of their questions to their satisfaction Show less