Enthusiastic and determined Information Technology professional and US Air Force Reservist, bringing a unique blend of medical expertise and hospitality management to accompany my IT skills. Currently holds an active security clearance.Passionate about IT due to the fact that there is always something new to learn, troubleshooting and problem solving are right up my alley! I have worked with IT software and equipment throughout my career usually as the “go to” tech person when the actual IT team couldn’t be reached. I now have even greater knowledge as a Recent graduate of the Computer User Support Specialist program at ACI Tech Academy to prepare for an entry-mid level IT position. Currently working toward ITIL, A+, Network+, and Security+ certifications.
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Front Office ManagerHilton Grand Vacations Jul 2021 - Nov 2023Celebration, Florida, United States- Lead and manage front office team members for a 986 suite resort- Managed front office staff, including training, implementing SOP's, hiring, scheduling, and performance management- Enhanced communication channels with various departments to consistently surpass guest expectations- Maintained positive guest service standards by addressing problems head-on and enhancing guest satisfaction-Evaluated and respond to Front Office S.A.L.T. (Satisfaction and Loyalty Tracking) scores, enhancing guest scores by 15%- Initiated and implement policies and procedures to ensure the efficient and effective operation of the front office -
Pbx SupervisorHilton Grand Vacations Oct 2019 - Jul 2021Celebration, Florida, United States- Reviewed and monitored PBX performance and identified potential problems- Resolved escalating guest issues by diligently observing guest calls and concerns with team members- Hired, managed, developed and trained staff, established and monitored goals- Prioritized individual duties after careful evaluation of 20+ employee's skill level and knowledge- Improved office operations by record tracking and data communications, reducing guest calls by and average of 10 minutes
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Rooms ControllerHilton Grand Vacations Sep 2018 - Oct 2019Celebration, Florida, United States- Allocated and manage daily rooms assignments for a 986 room resort, meeting guest and management needs or requests- Maintained diligent financial records, ensuring accounts were balanced and daily reports generated to certify 100% accuracy- Collaborated with vendors to oversee and facilitate repair and maintenance of hotel facilities- Handled assigning, per-registration, and check-in procedures for groups with hundreds of arriving guests
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Front Desk AgentHilton Grand Vacations Jul 2018 - Sep 2018Celebration, Florida, United States- Utilized internal software to process reservations, performed on average 50-100 check-ins and check-outs per day- Welcomed each new arrival pleasantly using the 5:10 rule and confirmed reservations and identification- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout- Acknowledged swiftly to guest room requests and other inquiries during check-in process.
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Emergency Medical TechnicianUnited States Air Force Sep 2008 - Sep 2017Fort Walton Beach, Florida, United States- Responded to 911 calls for medical emergencies- Performed medical tests and collected laboratory specimen samples for analysis- Trained new Medical Technicians on proper protocols, procedures, and continuing education- Lead multiple exercises as a Physical Training Leader keeping average scores for my department above 90% for the fitness test- Obtained and used an active Secret Clearance to handle sensitive and confidential information
Robert Darrah Education Details
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Information Technology -
Practical Nursing, Vocational Nursing And Nursing Assistants
Frequently Asked Questions about Robert Darrah
What is Robert Darrah's role at the current company?
Robert Darrah's current role is EMT-B with the United States Air Force for 9 years Active Duty and 6 in the Reserves. BLS | TCCC Certs | Leader among medic peers with an eagerness to keep learning and teaching..
What schools did Robert Darrah attend?
Robert Darrah attended Aci Learning, American Military University, Community College Of The Air Force.
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Robert Darrah
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