Robert Darrah Email & Phone Number

Celebration, Florida, United States

- Lead and manage front office team members for a 986 suite resort- Managed front office staff, including training, implementing SOP's, hiring, scheduling, and performance management- Enhanced communication channels with various departments to consistently surpass guest expectations- Maintained positive guest service standards by addressing problems head-on and enhancing guest satisfaction-Evaluated and respond to Front Office S.A.L.T. (Satisfaction and Loyalty Tracking) scores, enhancing guest scores by 15%- Initiated and implement policies and procedures to ensure the efficient and effective operation of the front office

Celebration, Florida, United States

- Reviewed and monitored PBX performance and identified potential problems- Resolved escalating guest issues by diligently observing guest calls and concerns with team members- Hired, managed, developed and trained staff, established and monitored goals- Prioritized individual duties after careful evaluation of 20+ employee's skill level and knowledge- Improved office operations by record tracking and data communications, reducing guest calls by and average of 10 minutes

Celebration, Florida, United States

- Allocated and manage daily rooms assignments for a 986 room resort, meeting guest and management needs or requests- Maintained diligent financial records, ensuring accounts were balanced and daily reports generated to certify 100% accuracy- Collaborated with vendors to oversee and facilitate repair and maintenance of hotel facilities- Handled assigning, per-registration, and check-in procedures for groups with hundreds of arriving guests

Celebration, Florida, United States

- Utilized internal software to process reservations, performed on average 50-100 check-ins and check-outs per day- Welcomed each new arrival pleasantly using the 5:10 rule and confirmed reservations and identification- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout- Acknowledged swiftly to guest room requests and other inquiries during check-in process.

Fort Walton Beach, Florida, United States

- Responded to 911 calls for medical emergencies- Performed medical tests and collected laboratory specimen samples for analysis- Trained new Medical Technicians on proper protocols, procedures, and continuing education- Lead multiple exercises as a Physical Training Leader keeping average scores for my department above 90% for the fitness test- Obtained and used an active Secret Clearance to handle sensitive and confidential information

Computer User Suppport Specialist Program, Information Technology

Technical Training is preparing for a career in Information Technology and areas including IT Specialist, Help Desk, Desktop Support.

Bachelor Of Arts - Ba, Hospitality Administration/Management, 3.0

Associate'S Degree, Practical Nursing, Vocational Nursing And Nursing Assistants