Evangilised Agile adoption across Interanal Audit departmentCoordinated the digital transformation intaitve for the Internal audit data analysis teamFoundationalized work process and reporting to increase transparency.

Collaborated cross-functionally with customer service, training, product, operations, and studio teams to streamline project management tools and processes, resulting in increased efficiency and communication.Implemented a system for publishing regular project updates, departmental reports, and client status updates on a weekly basis, enhancing transparency and stakeholder awareness.Successfully initiated and supervised Arise's Experiments program, ensuring the successful execution of numerous client experiments, which led to valuable insights and improvements in our services.

Analyzed business and vendor processes to institutionalized continuous improvement.Created process documentation to prevent knowledge loss and build onboarding materials.Coordinated with vendors to build realistic timelines to avoid project delays.

Spearheaded the successful execution of two large-scale projects while reporting to Infrastructure and Security teams, handling all aspects of requirements discovery and scope development.Oversaw and monitored workflows and delivery schedules to ensure compliance.Performed analysis and evaluation of architectural drawings and MEP designs.Conducted physical security analysis, planning, and execution.Adhered to established standards and best practices while developing documents and training materials.Orchestrated and executed two large-scale office builds, including modernizing technical requirements and liaising with media wall, firewall, and building construction vendors. Prepared and communicated weekly status reports for key stakeholders. Planned and allocated local and offshore resources as well as orchestrated budgets and estimates while liaising with city/state agencies to acquire tax incentives and grants. Managed a $3.4M budget and succeeded in completing the project on time and within scope.Combined the Infrastructure and Security teams to enable better requirements management, flexibility to work with new technology, and the achievement of SOC 2 compliance. Streamlined operations by implementing Agile methodologies and compiling a list of upgrades and process optimizations. Trained and mentored team members on Agile best practices using JIRA and Mojo.

Supported the EU General Protection Regulation Transition (GDPR) within the Data Mission Division.Aligned objectives and bridged communications with remote legal teams in the US, UK, and Sweden.Defined and deployed an impactful communication strategy for GDPR transition in collaboration with the internal e-learning platform team.Developed and utilized engaging training materials, such as scripts, slides, and pre/post-learning assessments.Analyzed and gathered requirements and translated complex technical concepts into streamlined language.

Pioneered IT strategy and implementation projects spanning business process transformation, change management, digital asset management, information management/taxonomy, & product management.Created in-depth project plans to outline milestones and deliverables, including analyzing metadata models/taxonomies, governance strategies, change management documentation, and current state and future state process flows to create deliverables.Engaged with client executives, users, and key stakeholders.Directed project teams, including coordinating tasks and establishing project goals and deliverables, as well as supervised 40+ local, offshore, and offsite employees.Entrusted with managing contract materials for prospective client opportunities.Delivered support to the internal IT team by defining processes and preparing relevant documentation.Liaised with client IT teams to conduct internal application analysis.

Recognized for consistent, high-quality delivery while providing Agile/Scrum coaching.Drove continuous improvement across recruitment and finance operations.Bridged communications between executives, regulatory agencies, clients, and vendors while fostering strategic relationships with stakeholders and clients.Supervised a part-time accountant and oversaw all aspects of accounts payable/receivable.Facilitated the application development lifecycle while overseeing a development team.Orchestrated and managed all company events, such as marketing events, internal/client open spaces, and meetup groups.

Performed reconciliation of personal expense accounts company-wide.Handled Tier 1 technical assistance for all Macs and PC’s as well as printers and the network server.Partnered with vendors for office services, supplies, repairs and improvements.

Generated a savings of $5k/year in postage meter vendor charges; systematically reviewed vendor contracts and invoices and saved an additional $5k in reduced overhead.Concentrated on process improvement and smoothed out procedures.Started as fill in for office manager; earned promotion to office manager in just three months.

Managed up to eighty contingent workers for events including the New York Auto Show, the Armory Art Show and the ENK Fashion Design Show.Supported Bain & Company marketing efforts; handled social networking research and documented using spread sheets.Worked in the corporate office’s retail operations department at leading jewelry design firm David Yurman. Digitized files using Excel for Estée Lauder’s fleet department.

Supported top corporate clients including General Motors and Boeing Aerospace.Developed a process to verify multiple client records simultaneously; this became the standard across the company.Drafted training materials and documented standard existing protocols.Partnered with key personnel and implemented various cross-departmental initiatives.Worked closely with engineering staff to track down system bugs and filter related customer feedback. Fielded help desk calls and walked customers through basic commands of the service and answered questions. Hosted teleconferenced events from fifteen to four hundred people. Educated the sales team on product knowledge and on the capabilities of the telecommunications bridge.Moderator for teleconferencing events and provide instruction and technical support for participants.Created accounts for new and existing clients on the telecommunications bridge.Mentored new employees on customer service and related procedures.

Set appointments for members of the executive sales team.Cold called school administrators and assisted with generating responses to municipal and state requests for proposals.Established productive work relationships with internal and external clients including school administrators and executive sales staff.Coordinated travel schedules and related matters for executive sales team.