Robert Davalos Email & Phone Number

San Diego, Ca, Us

San Diego, Ca, Us

San Diego, Ca, Us

Execute both routine and complex IT project tasks, prepare new IT environments and maintain existing systems, working collaboratively with operations team to ensure all IT items are functioning flawlessly.Key Responsibilities:Intune Engineer Entra AdministratorIT Service Management

San Diego, California, Us

As the IT Manager, I continued to build on the foundation that I had started as the IT Supervisor by expanding the IT team to six members and creating a tiered support structure for both the park and the arcade tech ecosystem. This allowed me to focus on core IT fundamentals, such as automating employee onboarding and offboarding through direct integration with the park’s HR platform and Office 365. I also vetted and launched a park-wide ticket and work order platform to address a major issue with park IT and facilities requests. Additionally, I assisted with data gathering for the launch of a data lake and created data sync services with Azure storage services. I set a roadmap for the park to launch a full mobile ticketing experience and launched a new escape room experience with a hybrid analog/digital installation. I also refreshed existing GPOs and unified the park’s ticketing systems Key Projects & Roles-Upgraded the park to WIFI 6-Automated Employee Onboarding/Offboarding-Launched a Parkwide CMMS with SSO/SAML Integration -Contributed to annual budget reviews-Launched parkwide guest Wifi network

San Diego, California, Us

Maintained day-to-day IT operations and IT infrastructure. Acting senior tech on a team of two maintaining retail systems, Active Directory, Domain Controllers, Firewalls, Office 365, Cisco Meraki network, Arcade System, Survalence System, Park Ticket Platform, Help Desk, and everything encompassing IT. Serving as the main point of contact for vendors on new data runs and AV installations. Assisted in the creation of a foundation to bring the park to park to IT industry standards. Key Projects & Roles-Establishing Employee LifeCycle Procedures -Launched an Online Ticket Platform-Onboarded Toast Point-Of-Sale across the Park-Corrected 2.4ghz wifi misconfiguration around the park & improve coverage-Maintained SLA agreements with key departments

San Diego, California, Us

Perform day-to-day maintenance and up-keep of assigned domains. Participate in installations and upgrades projects. Undertake small-sized enhancements or projects. Be familiar with documentation for assigned technology, including server build docs, configuration standards and infrastructure architecture. Adhere to all Petco and department processes and standards. Monitor and test system performance for potential bottlenecks. Participate in upgrade and installation activities for new hardware and software components as well as scheduled system maintenance activities, and maintain them in accordance with IT policies and procedures. Mobile Device Management; Jamf and Airwatch.

La Jolla, Ca, Us

HDH has one of the largest and most geographically distributed IT infrastructures on campus and manages all services under the Information Technology umbrella. This includes development and maintenance of highly technical and complex computing environment including over a dozen enterprise applications, multiple complex platforms (HP-UNIX, Apple Macintosh, & MS Windows multi-core systems) serving every HDH division, Residential Life Services and the UCSD Campus. These include HDH hardware and software systems, HDH Network Security, 400 MHz Radio system, Triton CATV, administration of the Dining Dollars and Triton Cash Account programs, the FoodPro inventory control system, and the Point of Sales system, to name a few. Details include responsibilities for Dell Work Stations, Macintosh Work Stations, Multi-core processors Dell Severs, Triton Cash Accounts, 45,000+ Campus ID card accounts and Dining Dollar accounts (Meal Plan). HDH IT interacts closely with other campus departments such as ITS, Extension, Student Financial Services (SBS) and others

La Jolla, Ca, Us

HDH-IT prides itself on providing excellent customer service and is known campus-wide for our quality, dedication and commitment. This position allows me the ability to work with a wide-range of people, from differing backgrounds and areas of technical expertise and have an important contribution towards the department reaching its goals and deliverables. Respond to support requests and provide business solutions and recommendations and also participate in the conduct of projects facilitating the implementation of that work for Dining, Markets, Laundry and Housing services. Currently this department and its staff are growing and evolving to meet the new demands of the department as well as utilizing Six Sigma Lean projects to improve our services and technologies. I enjoy both the Information Systems Analyst work Support and Technical aspects of the career as well as the diverse cultural environment and opportunities that UCSD provides.Responsibilities:• Uses and applies policies and procedures to resolve a variety of basic application and support issues.• Uses strong inductive and deductive reasoning to meet goals and objectives while maintaining customer satisfaction and deadlines.• Works closely with both technical and non-technical staff to document and resolve issues with supported systems.• Provides tier 1 and 2 support all applications and services in the Dining, Markets, Laundries, and Housing areas.• Works with POS, Card Services, Food Inventory Systems and Campus Commerce systems.

La Jolla, Ca, Us

• Applies professional business / technical support concepts to resolve hardware, software and networking issues of moderate scope and complexity for a broad range of applications where analysis of situations or data requires a review of a variety of factors. Within defined procedures and practices, determines appropriate action.• Using world class customer service, provide technical knowledge, information and guidance for all services offered by Information Technology Services.• Support campus LAN/WAN (including on campus residential support - ResNet), network security, messaging and meeting technologies, authentication (Single Sign-On, etc), Link Family, MyServices, campus telephone / voicemail services, Instructional User Services (student accounts and Cplot poster printing), first tier desktop/browser configuration, mainframe services (IFIS, ISIS, PPS), classroom technology , instructional technology (TritonEd), computer rooms & labs, repair technician dispatching, and the monitoring, creation and revision of end user content supporting these services and tools.• Assist with year round training for service desk staff and customers.• Assist with a variety of Service Desk projects, including but not limited to documentation, application and tool testing and feedback.

La Jolla, Ca, Us

Install and inspect equipment in computer labs. Perform preventive maintenance, repair, upgrades, and replacement of computer parts and components. Maintain, troubleshoot, diagnose, and repair ACMS equipment such as computers, monitors, printers, and sound and projection devices. Monitor environmental readings in the Computer Room. Perform simple and complex cable network installations and upgrades. Install, terminate, test, and certify network installations. Update inventory database and maintain records for parts inventory, repairs, maintenance, and upgrades of ACMS equipment. Design, fabricate, and install security for computing and AV equipment installations. Work closely with other ACMS staff and units in the installation and maintenance of ACMS computing and audiovisual equipment. Work with outside vendors. Deliver and accept supplies. Provide customer service to walk-up and phone-in customers.

San Francisco, California, Us

Contracted to help implement hardware & software upgrades to all corporate store fronts. Point-of-Sale, Retail, IT Support.

Install and service a wide range of POS systems.(NCR windows embedded terminals, NCR scanner/scales, Fujitsu windows embedded terminals, Magellan scanner/scales, custom servers tpg printers, Epson printers, NCR printers, Cass scales, sharp POS terminals, etc). Install and services a wide range of POS software.(Microsoft dynamics, iss-45, scan master, acs, super pos, mei,unified grocers, etc). Install custom network devices and schemes. Troubleshoot via telephone and remote desktop services.

Kansas City, Mo, Us

Communicate via phone, email and chat with internal and external users requiring assistance or information. Interpret clients needs and utilize appropriate software solutions and personal knowledge to identify possible resolutions. Remote control desktops in order to resolve technical issues. Follow established procedures to handle inquiries and resolve concerns to ensure client satisfaction. Handle client communications using incident handling, escalation, quality measurement procedures, and work instructions. Use appropriate software solutions and computer systems to accurately document and track client contacts. Adapt to changes in user demands, work environment, and changes to processes or requirements.

Chicago, Il, Us

Chicago, Il, Us

Ccna 1, Cisco Network Academy

Music Technology

High School

Comptia Security+