Robert Davhana Email & Phone Number

O.R Tambo International Airport

FLIGHT TRACKING : Accurately capture movement data which include aircraft landing, take off and parking times. : Monitor all radio frequencies and escalate non-compliance. : Source estimated time of arrival/departure of various aircraft operators. : Update flight information display system (FIDS) data to provide passengers … Show more FLIGHT TRACKING : Accurately capture movement data which include aircraft landing, take off and parking times. : Monitor all radio frequencies and escalate non-compliance. : Source estimated time of arrival/departure of various aircraft operators. : Update flight information display system (FIDS) data to provide passengers and airport users with up to date flight information.INFORMATION - : Reconciliation of Air Traffic and Navigation Services logs and Airport Management System movements.OPERATIONS : Capture all movements in the Airport Management System. : Ensure alignment of airline schedule against seasonal slots. : Generate and distribute a resource plan (parking bay list) for the purpose of all stakeholders. : Notify Airport Operations for bay changes when required. : Responsible for flight allocation schedules and non-schedule operations.Real-Time Resources : Ensure that all non-schedule flights are allocated to available resources. : Liaise with Air Traffic And Navigation Services(ANS) to manage calculated take-off time(CTOT). : Manage and coordinate airport resources. : Notify marshalling department of inbound aircraft.Compliance/Risk : Adhere to statutory regulations, organisational standards policies and procedures. Stakeholder : Analyse Stakeholder needs and identity improvement initiatives. Show less

O.R Tambo International Airport

Duties : Assisting airport customers at locations throughout the airport : Reporting inaccuracies in signage, brochures or other information Material to the ACSA Customer Care Manager and Supervisor : Providing General Information Such as:• Help with baggage and providing other such services that will make a customers on Airport experience more courteous,Efficient and stress free• Giving directions and instruction’s to find services such as shops… Show more Duties : Assisting airport customers at locations throughout the airport : Reporting inaccuracies in signage, brochures or other information Material to the ACSA Customer Care Manager and Supervisor : Providing General Information Such as:• Help with baggage and providing other such services that will make a customers on Airport experience more courteous,Efficient and stress free• Giving directions and instruction’s to find services such as shops. Airlines, tickets and baggage claims areas: Perform Audits And Inspections Of:• Airports staff customers services behavior’s• Airports services for cleanliness, condition and availability• Airports facilities to ensure they function all public areasActing Supevisor Experience •Supervise all activities of Customer Care Agents including Motivating agents through direct field contact and serving as role models•Ensure that Customer Care Agents are on post, dressed in complete uniform, in compliance with all the rules and regulations, and are fulfilling their duties with courtesy, enthusiasm and excellence.•Review audits and inspections of Airport staff behavior, Airport services and facilities and report findings and recommendations to designated ACSA Customer Care manager.•Facilitate information sharing between iHelp Agents and ACSA Customer Care managers. Maintain Personnel and attendance files of iHelp Agents.•Notify ACSA Customer Care managers of any significant delays or any unusual emergency situation.•Be responsible for the optimum utilization of Customer Care personnel and other resources on an assign shift, including assistance in establishing scheduling patterns necessary to meet adequate service standard.•Prepare written reports at the end of each tour and detailed reports regarding any unusual incidents or circumstances. Show less

O.R Thambo International Airport

:Loading & Unloading Of Baggage:Ensuring that baggage safely reaches its correct destination at the right time:Carrying out the task quickly is essential so that airplanes can turnaround quickly and keep to schedule.

South African Airways Cargo At O.R Thambo International Airport

Making sure that all security measures are implemented correctly; E.g. Access control, Guarding, perimeter patrol : Coordinating operations between G4S and the Clients : Compiling report to be handed into the management