Robert Davies Fca
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Robert Davies Fca Email & Phone Number

Customer Experience Design | Startup Coach & Mentor at Fonterra
Location: Auckland, Auckland, New Zealand 13 work roles 5 schools
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Current company
Fonterra
Role
Customer Experience Design | Startup Coach & Mentor
Location
Auckland, Auckland, New Zealand
Company size
11136 employees

Who is Robert Davies Fca? Overview

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Quick answer

Robert Davies Fca is listed as Customer Experience Design | Startup Coach & Mentor at Fonterra, a company with 11136 employees, based in Auckland, Auckland, New Zealand. AeroLeads shows a matched LinkedIn profile for Robert Davies Fca.

Robert Davies Fca previously worked as Experience Design Lead at Fonterra and Digital Experience Manager at Fonterra. Robert Davies Fca holds Design Thinking Facilitation, Cx from Designthinkers Academy.

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Fonterra

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Profile bio

About Robert Davies Fca

I began my career as a Chartered Accountant at Deloitte and PwC. I built a successful early career advising leadership how to improve their business processes. I worked across multiple geographies; the UK and mainland Europe, New Zealand, Australia, China, the Pacific, USA and Canada. It was as the CEO of a startup in a corporate accelerator when I landed on a gold mine… I was introduced to Design Thinking and Human Centred Design. I saw how I could harness my background in business advisory, alongside tools which encourage diversity of thought, and systematically test assumptions. Following two successful investment rounds, and proving our business model, I yearned to learn more.Since then, I have become a certified Design Thinking practitioner, and used what I have learnt to help create, scale and optimise an end-to-end online platform for Fonterra’s multi-billion dollar ingredients business. Each problem is unique, and I call upon my years of experience to identify the right toolsets to use. My specialties include Design Thinking; Human Centred Design; financial planning, modelling and reporting; business process design; facilitation; lean; agile; iterative design; lean UX; rapid ideation; prototyping; customer interviews; voice of customer programmes; customer journey mapping; design sprints; behavioural science; digital marketing; and AB testing. I am passionate about building a strong, supportive CX community. As a CX Collective Host, I demonstrate community leadership through the creation of a CX Collective Book Club; a supportive space for members to come together and explore key CX and design literature. Furthermore, as part of the Organiser Team, I actively contribute to shaping the direction of the CX Collective.Reach out to chat about how we can transform ideas into innovative solutions that drive both customer satisfaction and business success.

Current workplace

Robert Davies Fca's current company

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Fonterra
Fonterra
Customer Experience Design | Startup Coach & Mentor
auckland, auckland, new zealand
Website
fonterra.com
Employees
11136
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13 roles

Robert Davies Fca work experience

A career timeline built from the work history available for this profile.

Experience Design Lead

Current
Fonterra

Auckland, New Zealand

Sep 2023 - Present

Digital Experience Manager

Fonterra

Auckland, New Zealand

I enhance Fonterra's value by optimising customer experience on a global online portal for the $16 billion ingredients business. I deliver strategic CX thought leadership and direction, embedding Design Thinking and Human-Centered Design in the organisation.Major achievements:Research and design for Fonterra's B2B global online Store from MVP to mature.

Sep 2021 - Sep 2023

Product Owner & Business Development Manager

Fonterra

Auckland, New Zealand

Led B2B online sales channel development and agile delivery of a voice of customer platform. Balancing e-commerce, digital marketing, and change management to shift sales from Account Managers to online.Major achievementsIncreased yearly sales volume by a factor of 4.5.Created a customer journey map as an anchor for the Programme, forming the basis of the.

Apr 2018 - Aug 2021

Community Host

Current
Cx Collective

Auckland, New Zealand

I am passionate about building a strong, supportive CX community. As a CX Collective Host, I demonstrate community leadership through the creation of a CX Collective Book Club; a supportive space for members to come together and explore key CX and design literature. Furthermore, as part of the Organiser Team, I actively contribute to shaping the direction.

Sep 2022 - Present

Advisory Board Member

Current
3Rdegree

Auckland, New Zealand

As a member of the Advisory Board I advise 3rdegree on matters such as raising capital, business and financial planning, customer experience and digital marketing

Aug 2020 - Present

Founder, Ceo & Team Leader

Kia Ora Milk/Fonterra

Auckland, New Zealand

As Founding CEO of a corporate startup, I successfully built a fresh milk export business from concept to market in China. Secured ongoing investment from the Group CEO, formed a high-performing team, validated the market opportunity, and delivered an exceptional customer experience.Major achievements- Embedded use of Design Thinking, Human Centered.

Jun 2016 - Apr 2018

Internal Audit Manager

Fonterra

Asia Pacific, Europe, Middle East

Leading high-performing teams across complex export markets, delivering commercially focused solutions.

Jan 2014 - Jun 2016

Manager

Pwc

Auckland, New Zealand

Client advisory experience across diverse sectors: export, insurance, fast-moving consumer goods, science and technology, manufacturing, tertiary education, and utilities.

Jul 2013 - Jan 2014

Senior Associate

Pwc
Apr 2011 - Jun 2013
Team & coworkers

Colleagues at Fonterra

Other employees you can reach at fonterra.com. View company contacts for 11136 employees →

BH Bill Hanson Bill Hanson Colleague at FonterraNew Zealand, New Zealand View → GH Glen Hoori Glen Hoori Colleague at FonterraNorthland, New Zealand, New Zealand View → LG Leigh Gilmour Leigh Gilmour Colleague at FonterraVictoria, Australia, Australia View → SS Shifaaz Shaheem Shifaaz Shaheem Colleague at FonterraAuckland, Auckland, New Zealand, New Zealand View → JK Joseph Kupa Joseph Kupa Colleague at FonterraAuckland, Auckland, New Zealand, New Zealand View → MF Mark Fauth Mark Fauth Colleague at FonterraNew Zealand, New Zealand View → KH Karl Howell Karl Howell Colleague at FonterraNew Zealand, New Zealand View → RW Raylene Waru Raylene Waru Colleague at FonterraNew Zealand, New Zealand View → HQ Haroon Qureshi Haroon Qureshi Colleague at FonterraDevonport, Tasmania, Australia, Australia View → NT Nguyên Trần Nguyên Trần Colleague at FonterraCan Tho, Can Tho, Vietnam, Viet Nam View →
5 education records

Robert Davies Fca education

Design Thinking Facilitation, Cx

Designthinkers Academy

During the 2-Day Design Thinking Facilitation Workshop participants were introduced to the key skills necessary for facilitating design.

Design Thinking Fundamentals, Cx

Designthinkers Academy

The participant was introduced into the backgrounds of service design, design thinking, and the design process using the double diamond.

Fellow Chartered Accountant

Icaew

Molecular Biology Bsc(Hons) (1St Class), Biology/Biological Sciences, General, 1St

University Of Liverpool

Activities and Societies: Research completed during my studies: successfully isolated a number of genes involved in breast cancer.

FAQ

Frequently asked questions about Robert Davies Fca

Quick answers generated from the profile data available on this page.

What company does Robert Davies Fca work for?

Robert Davies Fca works for Fonterra.

What is Robert Davies Fca's role at Fonterra?

Robert Davies Fca is listed as Customer Experience Design | Startup Coach & Mentor at Fonterra.

Where is Robert Davies Fca based?

Robert Davies Fca is based in Auckland, Auckland, New Zealand while working with Fonterra.

What companies has Robert Davies Fca worked for?

Robert Davies Fca has worked for Fonterra, Cx Collective, 3Rdegree, Kia Ora Milk/Fonterra, and Pwc.

Who are Robert Davies Fca's colleagues at Fonterra?

Robert Davies Fca's colleagues at Fonterra include Bill Hanson, Glen Hoori, Leigh Gilmour, Shifaaz Shaheem, and Joseph Kupa.

How can I contact Robert Davies Fca?

You can use AeroLeads to view verified contact signals for Robert Davies Fca at Fonterra, including work email, phone, and LinkedIn data when available.

What schools did Robert Davies Fca attend?

Robert Davies Fca holds Design Thinking Facilitation, Cx from Designthinkers Academy.

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