Robert De Los Santos Email and Phone Number

Project team member who assisted with the firms migration from Windows XP to Windows 7.Assisted with Windows SCCM 2012 Software/Package deployment and 3rd level support during migration.Created Microsoft App-V 5.0 and MSI packages using Microsoft's Application Virtualization Sequencer and Flexera AdminStudio. Deployed the packages via SCCM.Promote excellent customer service, effective response times and provide expert insight into general support issues. Provide expert first and second level support for over 800 users globally using advanced skills in MS Word, Excel, Outlook, iPhone, iManage DeskSite.Assist in training new Computer Support Specialists, familiarizing them with our unique environment and ensuring that they learned the necessary skills to function within a high capacity Support Specialist role.Escalate urgent and complex support issues to the Systems Administration and Programming teams. Provided timely follow up to the users keeping them up to date on the issue at hand.Instrumental in developing documentation and best practice procedures for troubleshooting Windows 7 and App-V related issues.