Senior Infrastructure Engineer - Provided support and design toward the creation and maintenance of the server infrastructure of Change Home Mortgage. This included server builds and maintenance, backups, patching, user management, Exchange, Office 365, Azure, Data Center management, DR site management, VMware management, Software License management, facilities, VOIP management, vendor management, 3rd/4th tier helpdesk support, project management, disaster recovery, documentation, and remote smart hand support.

Member of Infrastructure Team supporting onsite and remote locations• Administer Windows Server Environment (2003 through 2019)• Administer Active Directory environment• Administer VMware Environment• Administer DNS and DHCP• Administer SolarWinds and OpsGenie alerting• Administer SAN environment (Isilo, Unity, HPE Lefthand)• Administer Avamar and Data Domain systems• Monitored alerts for all systems, SAN, network, and data center• Update and reconfigure Avamar backup system and implement weekly backups and offsite data storage• Migrate offsite DR systems to new location in remote data center• Update and configure SolarWinds system and alerts for local and remote sites• Implement Kiwi syslog gathering servers for local and remote sites including arching logs to network storage• Install and configure VMware Horizon infrastructure including host builds, server builds, load balancing, internal and external access including two factor authentication for external access and creating VDI farms• Build test VMware environment from scratch• Migrate 2003 servers to 2012 and 2016• Install and configure Okta IWA and Radius servers for use with Okta web site and two factor authentication• Created Cisco Anyconnect Two Factor authentication profile for VPN connectivity using Okta• Created processes for decommissioning of systems in infrastructure and started cleanup of older systems on network• Plan and build redundant DHCP cluster• Develop Monthly patching process• Provide minor powershell scripting, reporting• Provided 2nd and 3rd level support to Help Desk• Documented processes as required

Member of Infrastructure Operations Team supporting global infrastructure• Deployed CommVault enterprise backup systems to multiple sites and domains globally using both onsite and offsite cloud storage• Migrated data center applications and infrastructure to AWS cloud• Provided infrastructure support for corporate applications• Provide infrastructure support for outages and participate in Root Cause Analysis meetings• Participate in system design meetings, architecture reviews, and planning sessions with multiple groups• Create and manage change control for lower and upper level system updates• Supported DHCP, DNS, VMWare, server security, file system security, and active directory security for groups and user accounts• Ran patching using SCCM for over 1000 servers worldwide. Redesigned patching to run every month with separate patching to non-production and production servers in the same month• Administered AWS infrastructure, including server configurations, security, S3 usage, system updates, backups and restores, review and provide suggestions for cost savings, and communications with managed service provider • Documented multiple processes for use by lower tier support• Worked with auditing group by providing reports on demand, documented processes, and working with SOX auditors• Assisted network team with building out new sites with DHCP scopes for both LAN and wireless configurations• Ran mass data migrations for various groups for redundant data storage and data relocation• Supported NetApp using OnCommand to configure new volumes, update storage sizing, provide security, and create shares• Work with various vendors to plan, implement, and research technologies• Administer Active Directory including GPOs, user and group management, and OU security• Technologies worked with include but are not limited to: Windows 2003/2008/2012/2016, Active Directory, Dell and HP hardware, CommVault, AWS, NetApp SAN, SCCM, LANDesk

Member of Infrastructure Team providing support for Enterprise Data Centers, Users, and remote locations• Lead server infrastructure team member, solely supporting the corporate EME co-located data center 270 local servers in Irvine CA• Remotely support the 700+ server infrastructure for EME’s 40+ different sites• Responsible for the standardized deployment, inventory, monitoring, upgrading, decommissioning, and proper e-cycling of our server infrastructure. Nagios, Shavlick NetChk, and Dell and HP monitoring tools were among the tools utilized to do this. • Software administration including Citrix, VMWare, Sophos, CommVault, eRoom, Netwrix Password Management, LiveLink, Quest Reporter, Shavlik, Websense and Navsphere• Infrastructure support of SAP systems including BI and ECC oracle database servers, Portal IIS web servers, Supplier Portal IIS web servers• Worked on project to upgrade VMWare farms from VMWare 4.1 to 5.1 ESXi across 3 sites and later assisted in setting up replications and migration from EME to NRG. This included installing and configuring hosts and migrating guests to new systems.• Built and administered Password Management web server in company DMZ• Built and administered Open Text and Lotus Connect systems, including infrastructure support of IIS web and database servers• Lead Backup engineer for our CommVault enterprise infrastructure• Documentation including SOX compliance documentation and process documentation• Prepared quarterly SOX reports as well as special request for internal and external auditing purposes• Data Mining• Active Directory Administration including OU structure, Group Policies, User Administration• Hardware Repair, Server Racking, Cabling• File and print management and security • 24X7 On-Call• Lead engineer on the bi-annual patching of Microsoft OS, hardware, software, firmware, and other security related patches• Tier four Desktop Support escalation team member for our 250 + user local community and 12

Member of Professional services team providing onsite and remote technical support and project based work• Server, SonicWall and Software projects including migrations, installations, design, and configuration.• Support of Windows 2000 and Windows 2003 server operating systems, domains, and Active Directory, including but not limited to troubleshooting, patching, group policy, account management, security (file and user), DNS, and DHCP.• Backups, restores and media management using BackupExec. Design, install, and implement backup schemes using BackupExec• Data center maintenance (cabling, racking, etc)• Administer, maintain, and troubleshoot Citrix environments• Desktop rollouts, migrations, and troubleshooting• Software support of GFI Mail Esssentials, Goodlink, Blackberry• Troubleshooting and maintenance of SonicWall devices including firewalls, CDPs, and Content Filtering• Problem ticket management• Technologies worked with include: Windows 2003, XP, 2000, Active Directory, Citrix, MS Office, HP and Dell hardware, Blackberry, Goodlink, GFI, SonicWall, BackupExec, Exchange, MS SQL, Top Global Units, Thin Clients

Member of Global Technologies Organization. • Performed daily operations including: server support (Windows 2000, 2003), Netbackup administration, and desktop support• Backups, restores and media management using Netbackup (UNIX) • Data center maintenance• Maintain and troubleshoot Active Directory environment.• Monitor user account administration, file security, backup and restores, printing services• Desktop rollouts, inventory control• Server space analysis and reporting • Problem ticket management• Creation and maintenance of operations processes and manuals, batch file creation and automation• On-call Support• Citrix Server farm support and troubleshooting• Technologies worked with include: Netbackup, Windows XP, 2000 Server, 2003 Server, Active Directory, Citrix, AIX, Lotus Notes, MS Access, Compaq and Dell hardware, a variety of in-house applications (both desktop and web based), print servers, clustered servers, EMC SAN storage, Sepaton Storage (virtual tape storage for Netbackup)

Member of Intel Server Administration Team. Responsible for Windows, Novell, Solaris, and OS/2 servers. Worked with various groups and vendors to resolve issues on both hardware and software. • Performed daily operations including: server support (Windows 2000, 2003), Netbackup administration• Server Administration and updates• Monitor user account administration, file security, backup and restores, printing services• Monitor SAN Storage• Backups, restores, and media management using Netbackup (Windows/UNIX)• Server racking • Technical research• Data Center Relocation and retirement• On Call Support• Technologies worked with include: Veritas Net Backup, Windows 2000, 2003, NT, and Novell. Worked with IBM and Compaq/HP hardware.

Member of Server Administration Team. Responsible for over 140 servers nation wide, including: PDC, BDCs, Proxy, Exchange, SQL, and File and Print. • Performed daily operations including: server support (Windows 2000, 2003), Netbackup administration• Setup and monitor San Storage• Monitor and support DHCP, DNS, WINS• Monitor user account administration, file security, printing services, • Backups, restores, and media management• Help desk functionality relating to both servers and desktops, installations, updates, registry manipulation, hardware installation and troubleshooting • Server racking • Technical research • Software compliance • On Call Support• Technologies worked with: Windows NT 4.0(Server and Desktop), 2000 (Server and Desktop), XP, Novell 5.2, MS Office (97, 2000, XP), File & Print, McAfee Helpdesk(Web Client, Ticket Creator), Arcserve, Veritas Backup, TSM Backup, Exchange, Compaq, Dell, and IBM servers, Dell Tape Libraries, and EMC Storage.