Robert Decrescentis Email & Phone Number

Merrillville, Indiana, United States

• Create and maintain the company’s website and landing pages and collaborate with stakeholders, UX designers, content writers and developers to maximize their benefits• Review information architecture, design, user tracking and data collection points, web content, scripts, pages and links, and provides necessary updates and enhancements in a timely manner• Continuously test and assess website usability and effectiveness and recommend improvements• Communicate with users and stakeholders regarding website updates• Maintain knowledge and expertise in website administration, analytics and related technologies• Experience with web forms and lead capture• Build strong working relationships across the organization, e.g. Marketing, Retail and IT• Excel in a highly collaborative environment• Follow Centier Bank’s Essentials of Excellence and exhibit Centier Bank’s Corporate Values* Sitefinity ASP.NET Core Certified

Orland Park, Il

Specializing in supporting small and medium-sized businesses enhance their online presence through providing high-quality design, coding, application and web troubleshooting, customized user experience, and development services for websites and web applications. Language application examples (include but not limited to):• C#, ASP.NET, ADO.NET, MVC, SQL and WebAPI – Created backend portals using the CRUD method, and incorporating features including login, registration, and search in ASP.NET controls.• HTML5, CSS3, Bootstrap, JavaScript (ES5 and ES6), Node.js, React.js, Redux, MongoDB – Created several front-end and back-end standard websites and eCommerce platforms with PayPal integration. • C# - Created Udemy ‘Introduction to C#’ course for individuals who want to know, learn and apply it on the job.Client improvement highlights (include, but not limited to):● Average SEO improvement rate of 93% following site enhancements● 90% increase in site retention rates, with visitors remaining on pages for 1+ minute in some cases● 80% increase in average visits per month● 65% improvement in user speed to locating contact information

Joliet, Illinois, United States

• Redesigned the newly acquired Wicked Good Cupcakes website using HTML5, CSS3, Bootstrap and Javascript. • Understand all backend code (i.e. VB.net, ASP.net, and SQL – Stored Procedures) for troubleshooting and site operations - Used SQL Server Management to add/modify databases and stored procedures • Created site wide promotions using promo codes for revenue growth • Understand Google Analytics and use that as a tool for revenue growth • Performed site updates as requested by management

Downers Grove, Il

• Ensures quality assurance compliance with Sarbanes-Oxley and industry standards requirements for the Becker Pricing and Inventory modules.• Performs regular auditing on orders to ensure compliance is maintained.• Performs testing procedures for promo codes and specs created in the b2b commerce cloud.• Audit colleagues contract processing through reviewing cases, price lists and product creation to ensure SOX is compliant.• Performs general maintenance with the eCommerce Salesforce queue to maintain departmental compliance and metrics are met.• Maximizes the availability and visibility of products across becker.com through website and Salesforce eCommerce system modification. • Performs content activities such as User Acceptance Testing, data analysis, editing, applying updates resulting from normalization, technical content support and other functions related to content issues along with ensuring the consistency of product information. • Modifies and updates Salesforce eCommerce system and becker.com eCommerce systems based on account manager and client requests. • Troubleshoots ordering issues with eCommerce system on becker.com, creates IT tickets using ServiceNow and works with IT for resolutions.• Resolves between 50-75 Salesforce cases daily which consist of internal and external requests and technical issues with the ecommerce system using Salesforce.• Creates and maintains pricing rules for becker.com website in Salesforce backend eCommerce system.• Effectively communicates with management and technical support colleagues to ensure issues are resolved in a timely manner.• Completes project plans before deadlines using Agile Methodologies

Downers Grove, Il

• Completed 20-40 calls daily with numerous issues and requests from Becker students and instructors• Provided value to student and professor population through troubleshooting and customer support for hardware, software, and web-related issues, including software downloads, CRM (Salesforce), online course registration, and other customer service-related issues.• Provided customer service for a student base of over 10,000.• Co-lead various process improvement projects for employees to help motivate, incentivize and drive productivity among the department.

- Provided print and online advertising consulting services for small businesses to help them boost ROI, web traffic, and online revenue streams.- Enabled small businesses to enhance ad services through strategies such as Yellow Page, SEM, SEO, Reputation Management, Awareness Advertising, Web pages, Profile building, and Profile Marketing.- Earned 5 awards for stellar performance between 2011 and 2013.

Bachelor’S Degree, Computer Information Systems, 3.79

Activities and Societies: The National Society of Leadership and Success - Alpha Sigma Pi - Inductee 2018 National Engaged Leadership.

Bachelor Of Science - Bs, Sports And Exercise

Activities and Societies: Activities and societies: Campus Crusade for Christ - Discipleship Leader Timberline Church - Director for Young.

Associate'S Degree, Computer Science