Robert Denvir Email & Phone Number

Detroit Metropolitan Area

Detroit, Michigan, United States

I oversaw activities to enable the facility to become a top three regional operation by the Enterprise Service Quality Index(ESQi) for customer service. I conducted in-depth analyses of all areas of business finances and prepared/submitted management reports. In addition, I prepared forecast reports to assist management in making informed decisions.I guided daily huddles and outlined expectations. I also delivered messages and instructions from senior management. I performed audits and updated the internal database with new financial data and information for 300+ clients. In addition, I monitored fleet management activities and vehicle inventory.◆ Recognized as the regional vehicle rental MVP for the first quarter of 2023 for achieving the most sales closed from generated leads.◆ Attained four months of +90% customer service scores. Also achieved six straight months of top sales for the region.◆ Member of the 6 of 6 Shades for being in the top 50% in customer excellence and sales.◆ Recognized for the top position for vehicle leads in the fourth quarter.

Detroit, Michigan, United States

I organized and prioritized all aspects of car rental activities for individual clients. I engaged in initial conversations about the signing of contracts to ensure the quality and availability of rental vehicles.I initiated and nurtured relationships with clients and provided guidance and suggestions throughout the rental process. I also maintained strong communication channels with co-workers, customers, and vendors.◆ Recognized as a top sales performer, #1 in May 2022 and #3 in April 2022. Wrote 2000+ contracts in a two-month period.◆ Generated 1190 contracts in May 2022 for the top sales position.◆ Invited to and attended two MVP events.

Buffalo, Ny (Home Office)

I directed a high-volume QSR in the Little Caesars Arena which included four upscale food stands, an expresso bar, a stackstand, and a top-shelf bar. I was tasked to oversee the hiring, training, and work schedules of back kitchen employees,baristas, bartenders, cashiers, and janitors.I developed an interview process that dramatically reduced the hiring of poor candidates. I focused efforts on improvingoverall attendance, morale, and the customer’s perspective of services. In addition, I teamed with the building manager andchef to enhance services and marketing initiatives.

Buffalo, New York,(Home Office)

I audited sales versus inventory for 40+ concession stands, each operation averaging $250,000 in sales per event. I utilizedvarious internal control mechanisms to identify cash, chargeable, and inventory anomalies. I also prepared and submittedaudit stand sheets and reports post event. In addition, I found irregularities in data to eliminate theft and/or waste.

Buffalo, Ny (Home Office)

I supervised all activities for five to six concession stands and bars for events. I collaborated with cash and stand leaders andassisted with the training of associates. I ensured the quality of food production, health/ safety standards, liquor regulationcompliance, and cash handling while upholding the company’s guest path standards.I organized and prepared stands with regard to cleanliness, inventory, pricing, and staffing. I also engaged in cashmanagement and control activities. I led and motivated team members to achieve and surpass sales goals, speed of service,and upselling.

Grosse Pointe, Michigan

I completed federal, Illinois, and Michigan licensing NMLS (894303) requirements. I identified niche markets and designed and launched targeted marketing direct mail campaigns. I increased exposure to 2000+ potential customers through marketing initiatives.I initiated and nurtured relationships with realtors to provide lead generation. I also interacted with clients and proposed appropriate strategies to customers after analyzing their needs and financial conditions.

Bachelor'S Degree, Finance, General, 3.86

Activities and Societies: Beta Gamma Sigma

Associates Of General Business, Business/Commerce, General, Summa Cum Laude

Education record