Resident Relations Manager
CurrentFacilitated communication between residents and management, maintaining a log of resident issues and ensuring timely resolution of non-lease violation concerns (noise, pet issues, etc.)Managed resident events, community building activities, and social media, promoting engagement and enhancing resident satisfactionHandled work order follow-ups and ensured compliance with protocols for mold, HVAC, and leak repairsCollaborated with management to improve move-in processes, supported leasing efforts, and managed resident feedback through surveys and action plansLed initiatives to encourage resident reviews and maintained consistent communication through newsletters and surveys