Robert Diamond Email & Phone Number

Rochester, Ny, Us

Executive leader of the organizations and subsidiaries information technology, decision support and project management departments, supporting all clinical, administrative, back office, HR and financial operations. Server on the organization’s executive leadership team, driving all strategic and operational decision-making and execution. In this role, I am also directly responsible for the implantation and management of the: following major initiatives:o Global LIS / LIMS system Implementationso Cloud computing strategy / operations o Consolidated revenue cycle system supports all ACM revenue / Global General Financialo Global communication system (Cloud-based PBX / ACD) supporting remote user and global client support coverageo Increased global utilization of Workday (HR) across UK, India and Singapore o Comprehensive optimization / rollout of Salesforce (CRM / CPQ) PMO and PPMo Development and implementation of a comprehensive digital offering support our clients (CROs / pharmaceutical companies) o Implementation of best practice ITIL/ITSM and IT security frameworks• The primary function of my role is to create cost effective scalability / automation / system consolidation that will differentiate ACM in the market, increased customer services, drive increased revenue, decreased operating costs, while maximizing profitability. • Responsible for optimization of the information technology and decision support departments globally, aligning to best practice IT operations, governance, IT security and KPI driven service offerings• Management of all GXP, CFR and GDPR compliance related to system validation and IT infrastructure

• Responsible for the organization's IT, Decision Support (DS), and Clinical Engineering (CE) services line supporting clinical, financial, and operations• Served on the System’s Executive Team, formulating strategy to improve market, physician network, operations, clinical outcomes and financial position through controls and optimization• Developed and implemented plans to support the re-build of the System’s IT department staff/infrastructure, software system optimization and service offerings to best meet the needs of the organization. • Renegotiated Cerner contracts, to reduce aggregate spend by greater than $15 million while creating vendor alignment secure an additional $5 million in annual savings• Funded mainly via network consolidation / redesign (voice/data consolidation) and negotiations, design / implementation a unified communication strategy (telecom, video, clinical communication) across Kaleida Health and ECMC to replace failing/aged systems• Contracted, developed, and scaled Covid-19 supportive IT technologies to support remote workers, integrated remote video visits, EMR surge, testing centers / automation and vaccine distribution. Kaleida Health performed in the top 10 health system in NYS• Developed a multi-year plan to incorporate AI/ML technologies to best support operations and clinical outcomes and working with SUNY Buffalo, Jacobs School of Medicine to incorporate this technology into CTSI research• Designed and provided management oversight of the organization’s population health system (Cerner – Healthintent) to ensure proper management of at-risk contracting / federal and state quality programs and related covered lives, including comprehensive analytics. • Consolidation of IT Services/Technologies/Staffing – Consolidation of IT services and infrastructure (Allegany Health into Kaleida Health)

Lagrangeville, New York, Us

• Developed a new departmental culture that is focused on physician and staff satisfaction, IT staff development / engagement, and patient satisfaction while reducing IT operating costs by $16.2M • Developed and managed IT Strategy aligned with organization strategy• Augmented the existing Health Quest IT / CE / DS strategic plan to align with Nuvance Health strategy focused on a larger regional footprint, systems consolidations, business analytics, innovation (digital health / consumerism), data center and system consolidation, and population health• Developed, in conjunction with medical practice leadership, a comprehensive IT strategy to ensure compliance with CMS Meaningful Use, quality initiatives, practice growth expectations, and digital health while supporting optimized use of the EHR and related systems. • Realization of M&A Benefits and Positioning IT to Support M&A Growth and developed a standardized and scalable IT infrastructure needed to support the integration of ongoing mergers and acquisitions• Developed consolidated IT governance, IT/CE/DC operational engagement teams, staff development, and the creation of new consolidated departmental culture organizational perspective• Reduced IT operating costs related to the consolidation of IT staff, vendor contracts, software (application rationalization), and the renegotiation of most software/hardware support contracts• Designed and implemented a comprehensive digital health offering to support acute, ambulatory and remote patient services (Virtual sitters, Tele ICU, Virtual Concierge, Remote Rounding, Remote specialty On Call)• Provided direct IT Management over the consolidation of multiple revenue cycle systems and ultimately the replacement to an enterprise acute and ambulatory revenue cycle system and ensured integration of 3rd party transaction system to reduce payment delays and denials• IT Consolidation / M&A Leadership - Realization of M&A Benefits and Positioning IT to Support M&A Growth

Master'S Degree, Health/Health Care Administration/Management

Bachelor'S Degree, Computer And Information Systems