Robert Diaz Email & Phone Number

El Paso, Texas, United States

San Marcos, Texas, United States

Overview: Recruited to driving optimal business success through promoting a sales culture which involves motivating and inspiring top-performing teams in achieving both individual & team objectives. Aligned the organization for growth by steering efficient management of Units Per Transaction, Average Transaction, and Conversion & Sales Per Hour.Notable Achievements:• Regarded as a mentor and credible leader delivering detailed analysis on Week-to-Date, Month-to-Date, and Year-to-Date… Show more Overview: Recruited to driving optimal business success through promoting a sales culture which involves motivating and inspiring top-performing teams in achieving both individual & team objectives. Aligned the organization for growth by steering efficient management of Units Per Transaction, Average Transaction, and Conversion & Sales Per Hour.Notable Achievements:• Regarded as a mentor and credible leader delivering detailed analysis on Week-to-Date, Month-to-Date, and Year-to-Date sales while establishing strategic initiatives to drive top-line sales.• Laid groundwork to ensure business processes meets targets through efficient coordination of payroll budgets and P&L responsibilities • Forged solid relationships with staff teams to ensure that both individual and collaborative efforts are utilized to exceed corporate expectations while promoting a strong People-First culture.• Piloted the process of determining on-going staffing needs, sourced, recruited and hired highly qualified talents as well as provided oversight for store operations in compliance with regulatory standards. Show less

El Paso, Texas Area

Overview: Designated to provide optimal oversight for sales, recruitment, training and operations to drive maximum client satisfaction and sales growth across the store. Impacted driving force behind the coaching top-performing sales team and enhanced their functional knowledge of standard customer service policies and procedures.Notable Achievements:• Conceived and established standard methods of approach in driving client acquisition and candidate recruitment processes… Show more Overview: Designated to provide optimal oversight for sales, recruitment, training and operations to drive maximum client satisfaction and sales growth across the store. Impacted driving force behind the coaching top-performing sales team and enhanced their functional knowledge of standard customer service policies and procedures.Notable Achievements:• Conceived and established standard methods of approach in driving client acquisition and candidate recruitment processes. • Pioneered initiatives for driving maximum sales volume and margin through fostering sustainable relationships with customers and staff team to boost productivity level across the sales floor.• Championed the process of auditing and recapping sales efforts in coordination with the team.• Masterminded efforts focused on cultivating a consultative selling environment by demonstrating an extraordinary coaching style and delivering feedback to the management team and employee departments. Show less

El Paso, Texas Area

Overview: Assigned to manage and coordinate daily operations to ensure top performance from hourly associates on the Sales Floor, Front End, Freight, Delivery or Stocking departments. Mounted strategies for mentoring, coaching and handling training and development programs to boost staff productivity level while supervising the department through influencing workflow scheduling efforts.Notable Achievements:• Pivoted the process of facilitating appropriate operational processes across… Show more Overview: Assigned to manage and coordinate daily operations to ensure top performance from hourly associates on the Sales Floor, Front End, Freight, Delivery or Stocking departments. Mounted strategies for mentoring, coaching and handling training and development programs to boost staff productivity level while supervising the department through influencing workflow scheduling efforts.Notable Achievements:• Pivoted the process of facilitating appropriate operational processes across the specific department including stock merchandising, tracking and reporting relevant metrics as well as managed projects within time, scope and quality parameters.• Propelled innovation in promoting workflow safety and security through facilitating daily safety reviews, identifying hazards, improving cleanliness and store organization, securing doors and gates while tracking potential theft or security risks.• Turned around poor performance by supporting clients in locating, selecting, demonstrating, and loading merchandise using exceptional customer service expertise. Show less

El Paso, Texas Area

Overview: Tasked with driving the entire store operations which includes managing workflow to meet and exceed corporate business standards and expectations consistently. Launched a new initiative for achieving maximum sales and profit results through implementing the strategic business plan and associated programs as well as delivered quality customer service to increase client satisfaction rate across the store.Notable Achievements:• Enhanced quality outcomes through recruiting and… Show more Overview: Tasked with driving the entire store operations which includes managing workflow to meet and exceed corporate business standards and expectations consistently. Launched a new initiative for achieving maximum sales and profit results through implementing the strategic business plan and associated programs as well as delivered quality customer service to increase client satisfaction rate across the store.Notable Achievements:• Enhanced quality outcomes through recruiting and handling training and development programs for employees.• Modernized capabilities within the store by coordinating stockroom operations in the efficient distribution of new merchandise across the sales floor while properly receiving goods and maintaining appropriate inventory control of all merchandise in stock areas. Show less

Odessa/Midland, Texas Area

Overview: Charged with overseeing daily operations which involves maintaining and coordinating a Sears Full Line Retail Store. Played an instrumental role in coaching employees to improve their selling skills and sales forecasting expertise.Notable Achievements:• Fueled business development opportunities through identifying sales initiatives and implemented changes to drive a different outcome while evaluating margin and profit levers.• Conceptualized and established appropriate… Show more Overview: Charged with overseeing daily operations which involves maintaining and coordinating a Sears Full Line Retail Store. Played an instrumental role in coaching employees to improve their selling skills and sales forecasting expertise.Notable Achievements:• Fueled business development opportunities through identifying sales initiatives and implemented changes to drive a different outcome while evaluating margin and profit levers.• Conceptualized and established appropriate action plans to address opportunities and leveraged knowledge gained during the training program for analyzing and modifying merchandise assortment opportunities.• Promoted growth in handling workflow schedules, tracked attendance record and remediated issues with tact and diplomacy while maintaining a national presentation of signing and pricing standards. Show less

Supervise 100+ Employees Employee Relations/Handle personnel/Human resources issues (Payroll, new hire orientation, interviewing/firing, improve turnover, scheduling, manage labor) Increase sales volume, drive sales increase, increase store profit margin, increase revenue, meet/exceed sales and profitability objectives/quotas/goals Manage controllable expenses/Operational controls/profit levers/profit & loss controls, cost analysis/Budget planning skills, goal setting Lower shrink, follow… Show more Supervise 100+ Employees Employee Relations/Handle personnel/Human resources issues (Payroll, new hire orientation, interviewing/firing, improve turnover, scheduling, manage labor) Increase sales volume, drive sales increase, increase store profit margin, increase revenue, meet/exceed sales and profitability objectives/quotas/goals Manage controllable expenses/Operational controls/profit levers/profit & loss controls, cost analysis/Budget planning skills, goal setting Lower shrink, follow inventory controls, and manage inventory Supervise proper store Plano grams, merchandising plans to ensure merchandising standards & customer encountered in stock standards are met. Increase Community relations/Increase customer service -Customer loyalty and Customer satisfaction/Programs/Involvement Show less