Robert Dicerbo Email & Phone Number

New York, NY, US

Frankfurt Am Main, Hessen, DE

Serve as product subject matter expert for all Internet Banking and mobile products.Manage all day-to-day aspects of the online banking product.Develop and manage internal/external product collateral designed to communicate features and benefits to clients and sales teams. Provide training and product demonstrations to Deutsche Bank sales team as well as.

Frankfurt Am Main, Hessen, DE

• Responsible for the outsourcing of all banking operations including account opening and transaction processing to our captive vendor established onshore oversight
• Primary point of contact for technology and business as it relates to technology initiatives and service improvements as well as contact to close audit items
• Managed team that acts as the single point of contact for operations to take ownership of issues/inquiries and see them thru resolution
• Act as a subject matter expert and as a consultant on setting up new business processes, new prodiuct rollouts with vendors and PWM staff.
• Acts as a primary contact for training needs of front office staff on operational processes
• Worked with the business on funcitonal aligment to move functions from the business to operations that resulted in significant savings and increased effec

Frankfurt Am Main, Hessen, DE

• Responsible for all banking operations including account opening and transactions; Fed wires, ACH, FX processing, check processing, internet banking, and exception processing
• Managed team of 12 people including 1 supervisor
• Primary point of contact for technology and business as it relates to technology initiatives and service improvements as well as contact to close audit items
• Managing the launch of new technology projects including debit cards, credit cards, remote deposit capture
• Responsible for the creation and distribution of a newly created internal newsletters for all of US operations

Frankfurt Am Main, Hessen, DE

• Liaise with DB’s Operations Vendor and the front office Sales & Products teams for all non-trade issues including workflow processing issues, asset transfers, cash transactions and technical problems
• Track client issues to completion and proactively identify opportunities for issue prevention and resolution.
• Analyze internal and external workflows to ensure compliance with DB’s Operation Risk Managements procedural guidelines.
• Communicate and affect change with regard to internal and external operations workflows.
• Work with other GTO groups (research & investigation, reporting, project management) to identify patterns and opportunities for training, clarity of requirements or of process is required from the various business lines
• Host training sessions, prepare training materials and reference documents, develop new hire materials, etc.

Frankfurt Am Main, Hessen, DE

• Successfully managed the conversion of back office operations and account reconciliation for DB’s third-party custody business to State Street.
• Worked with State Street to develop new work flows and service level agreements, established a coordinated communication for external custodians and trained client facing colleagues on new accounting systems.
• Managed and trained staff of 8 investments accountants.
• Earned Deutsche Bank’s Global Technology Operation’s RARE award – which recognizes and rewards excellence and innovation.

Frankfurt Am Main, Hessen, DE

• Manage client relations, investment advisors, internal and external operations departments to oversee and monitor investment accounts, resolve problems and ensure client satisfaction.
• Handle all aspects of account maintenance: trade settlements, discrepancies, failed trades, overdrafts, paydown/dividend-interest inconsistencies, corporate actions, cash movement and security transfers.

Frankfurt Am Main, Hessen, DE

• Team Leader, Supervisor (2001-2003) - Boston, MAInvestment Accountant (1999-2001) - New York, NY
• Supervised and trained team of 7 investment accountants responsible for maintaining 1,600 high-net-worth portfolios held at 118 separate custodians.
• Implemented standards and performed account audits to monitor cash and asset reconciliation and investment performance data; maintained departmental statistics including analysis of assets under management.
• Collaborated on the conversion of the reconciliation platform from MS Access to the IntelliMatch system; participated in the user acceptance testing for new reporting software that allows exception-based reporting