Robert Dickens Email & Phone Number

Swiftwater, Pennsylvania, United States

Worked as the Network Manager for the Americas Region with 9 direct Senior Network Engineer reports.Acted as the SME for Cloud Genix (Palo Alto) SD-WAN deployment at 200+ sites globally migrating from legacy MPLS connections to new internet based transport.

Swiftwater, Pennsylvania, United States

Worked as a Senior Network engineer responsible for the design and deployment of Wide Area (200+ sites globally) and Data Center Network (10+ Data Centers globally) solutions.Streamlined activities to improve and shorten bulky processes and assisted with globally defined standards.

Swiftwater, Pa

• Video Conferencing technical lead globally for 110,000 employees utilizing a Polycom environment that includes 6 on premise bridges RMX 2000, multiple CMA/RPRM Gatekeepers, multiple Video border proxies (VBP/RPAD) and 400 High Definition endpoints (HDX 8000). This includes the design, implementation, and maintenance of the entire video conferencing infrastructure across 150 sites globally.• Performed the role of technical lead for LAN Evolution which included designing, upgrading, and implementing 400 switches for local area network connectivity at our four remote laboratories and two distribution centers. This work included swapping out legacy Cisco switches with new Catalyst 3750* POE switches to perform both LAN and voice functions.• Fully documented and diagramed entire network environment that included LAN, WAN, SAN, Server, and Database connectivity as well as SAP interfaces and what they relate to. This allowed all teams to come together and identify single points of failure within the environment and allowed us to make logical and accurate decisions on how to best improve the environment.

Perform day to day operational maintenance and troubleshooting for LAN and WAN connectivity that includes over 500 network switching, router, and security devices and provide networking support for 13 remote sites.Design and implement future technologies to satisfy customer requirements.

Network Engineer for the Joint Staff Support Center providing solution and inputs on network growth in a variety of Department of Defense networks to include expansion, modification, and consolidation of networks in direct support of the Joint Chiefs of StaffPerform analytical and evaluative techniques related to computer networks and telecommunications with primary knowledge requirements of information processing methodology, information technology, computer capabilities, and processing techniques.Work with and support Network Engineers in the Pentagon to troubleshoot over six different Wide Area Networks that provide access and resources to customers all over the world.Perform day-to-day maintenance and monitoring of our LAN and WAN infrastructures to include VLAN management, IOS upgrades, network documentation, and Access Control List management.; System and Network Administration

Perform System and Network Administration across a multi-platform environment (Windows and Solaris) that included but not limited to user management, installing, supporting, and maintaining SUN Solaris server and Microsoft 2000 Windows clients.Perform testing and evaluation with several other global sites on the Primary Display System (PDS-M) and Communication Processing System (CPS) software to ensure database integrity and to make sure that all message traffic was being processed.Broke down all routine performance maintenance procedures to scripts which saved over 300 labor hours, per site, annually resulting in a savings of $10,000.00 a year in labor costs per site.Work with remote sites (travel if needed) on all software and hardware upgrades to ensure project is completed in an accurate and timely manner.

Customer service representative for all GISA customers both local to Fort Bragg and around the world in which I provided Tier 2 support on UNIX, Windows, network, and application problems. If problem could not be fixed by me, a ticket was opened thru General Dynamics to be passed to Tier 3.Performed cryptographic keying on over 50 circuits and maintained constant inventory of all keying material.

Master'S Degree, Enterprise Network Management

Bachelor, Internetworking Technologies

Currently hold my Bachelors degree in Internetworking technology and pursuing my Masters Degree in Network Management.

Associates Degree, Information Systems

Master Of Business Administration - Mba