Manage overnight and weekend IT operations to ensure continuous functionality and quick resolution of issues. Serve as an IT contact, effectively addressing technical problems. Produce and analyze daily financial reports to support decision-making. Assist in processing system reboots and manage month-end reporting schedules with accuracy. Create and maintain user accounts, ensuring secure access and adherence to policies. Enhance system reboot processes and month-end reporting schedules, resulting in reduced downtime and increased productivity.

Handled transactions totaling up to $850,000 with precision, ensuring adherence to compliance standards and optimizing operational efficiency. Vigilantly monitored for and identified fraudulent activities, reinforcing security measures and maintaining customer trust. Administered access to safes and bank keys/codes, upholding rigorous security protocols and ensuring operational integrity. Oversaw and mentored tellers, authorizing necessary overrides to ensure seamless workflow. Directed the teller team in managing high-value transactions and executing robust fraud prevention strategies. Refined high-value transaction procedures to enhance operational efficiency and elevate customer satisfaction while consistently upholding stringent compliance standards.

Led daily store operations to significantly boost customer satisfaction and optimize workflow efficiency. Achieved a reduction in inventory discrepancies, which enhanced product availability and drove improved sales performance. Maintained rigorous security and accountability for store keys and high-value items. Enhanced the supply chain by expertly coordinating shipments and effectively minimizing delays. Executed strategic process improvements that elevated operational efficiency and markedly increased customer satisfaction.