- Cultivated lasting and mutually beneficial relationships with management and merchandise locations across the Walt Disney World property to ensure a streamlined fulfillment process, as well as to open a channel of communication that fosters teamwork and partnership. - Efficiently managed a team of 20+ cast members in order to optimize maximum order processing throughout the day; includes monitoring labor needs per location and redeploying cast as per volume of orders demand.- Communicate and collaborate daily with other areas of merchandise line of business in order to handle guest’s merchandise issues and resolve them in a timely manner.

- Focused on setting expectations and inspiring the cast to provide exceptional service while maintaining and monitoring labor requirements.- Trained incoming cast members from around the world in the "Disney Way" of providing exceptional guest service and provided guidance to those just starting their Disney career.- Monitored and maintained an efficient yet safe work environment throughout any given work day.