of Operations Hertz/Dollar/Thrifty Car rentalGreet and engage customers, coordinate and direct lot movement, resolve congestion issues, contact customers for performance feedback, and assist staff with the resolution of customer service issues, including rentals, check-in, vehicle inspection, service and transporting.Supervise, select, assign, schedule, train and evaluate subordinate personnel, recommend or initiate associated personnel actions, and respond to employee relations issues.Track and log fleet and equipment inventory, review and compile reservation numbers, and participate in daily game plans, rate setting, or associated black-outs with GM and revenue manager; make associated recommendations. Prepare, review and delegate various reports, including exception sheets, preventative maintenance, grounding lists, overdue/due-backs, and commissions.Manage in-fleeting of new vehicles and turn back or sales of existing fleet vehicles, including lease termination documentation and the assignment of associated inspections and repairs.Oversee fleet turnaround and distribution processes ensuring efficient utilization and vehicle maintenance records and quality; coordinate transportation of vehicles to and from ready lines, rental return area, maintenance garage, impound companies, auctions and body shops. Develop, recommend and implement various procedures and efficiencies.Ensure that lot and facilities meet image standards, arrange for upkeep and repairs.Review incremental sales and location performance reports, ensure customer service quality levels are consistent with corporate standards, and provide associated, ongoing feedback and recommendations.Develop and maintain new accounts through sales calls, on-site solicitations, and follow-ups to current and prospective accounts to maintain and increase revenue.Perform related responsibilities as required or assigned.