Robert Dillon Email & Phone Number

Columbia, Md, Us

As a Client Technology Advisor at XPERTECHS, my role is all about aligning and optimizing client technology to deliver the best service, support, and experience possible. Working closely with Client Success Managers and the Client Strategy team, I document and assess client technology to ensure alignment with XPERTECHS standards and lifecycle management practices.Key Responsibilities:Client Technology Documentation & Alignment: Create and maintain comprehensive technology documentation during onboarding, project execution, and routine assessments.Standards Implementation: Configure and align client technology to XPERTECHS standards, collaborating with skilled resources and participating in the Standards Committee.Strategic Client Support: Act as a technical resource for the Client Success and Services teams, advising on technology business reviews, and providing insights to the virtual CIO (vCIO).Proactive Improvement: Regularly identify opportunities to enhance standards and recognize patterns that drive technology improvements across the client base.Skills & Expertise:My experience spans network and systems administration, technology consulting for SMBs, and strong knowledge of Windows OS, Microsoft 365, Azure, identity/access management, and security frameworks (ITSM, ITIL, CIS, NIST). I bring a client-focused approach to technical support, maintaining a high standard of communication and professionalism.I'm excited to bring value-added service and strategic insights to each client, helping them leverage technology for business success.

Dublin, Ohio, Us

Solution Architect | Logically (formerly Sullivan Data Management)Jan 2023 – Mar 2024- Led design and deployment of IT solutions that aligned with client objectives and optimized their systems.- Collaborated with sales and account managers to provide pre-sales support and IT strategy planning.- Directed the implementation of lifecycle management and technology renewals for clients.Senior Systems & Sales Engineer | Logically (formerly Sullivan Data Management)2018 – 2023- Managed the deployment and maintenance of Microsoft Windows Server and Exchange environments.- Implemented Microsoft 365 solutions and provided in-depth support for group policies and system security.- Provided Tier 3 support to resolve complex technical issues and worked closely with Help Desk teams.Support Team Manager | Logically (formerly Sullivan Data Management)2012 – 2018- Led a team of IT professionals, managing daily system administration and troubleshooting efforts.- Provided Tier 3 support to critical infrastructure and complex systems across multiple client environments.Systems Administrator | Logically (formerly Sullivan Data Management)2008 – 2012- Delivered comprehensive IT support for over 60 clients, including server maintenance, networking, and VPN setups.- Ensured system reliability and implemented server upgrades and new technologies across client networks.

New York, Ny, Us

Performed general systems support as a member of the Division of Information Technology. Addressed Tier 1 and 2 support issues and escalated higher level issues to the appropriate department.