Robert Dinger Email & Phone Number

-Part of a large office move that involved precise project management-Part of a large company migration involving heavy preparation for technology integration acquired by new company-Administrator for Microsoft Endpoint Configuration Manager (SCCM)-Deployment of software and updates via SCCM to users endpoint-Active Directory OU and user configuration-Microsoft O365 Administrator to assign email groups-Azure administrator for Multi-Factor Authentication -Administrator for Mitel phone system-Administrator for Adaxes-Handle new hire account creations and employee terminations-Ensure ServiceNow SLA’s meet company standards-Record, track, and document problem solving process to final resolution -Basic understanding of ServiceNow administration (Continuous learning)-Understanding of Cisco Networking fundamentals (Continuous learning)-Maintains appropriate time to resolution (TTR) for tickets-Hardware repair relating to PCs or any other hardware needed-Develop documentation, guidelines, and helpful reference materials for internal users-Thrive in a dynamic environment that includes a variety of projects and tasks -Prioritize tasks to ensure timely completion of projects-Strong MS Office knowledge and experience-Thorough understanding of PCs, peripherals and operating systems-PC imaging and migration

Listed skills include Computer Hardware, Microsoft Office, Technical Support, Microsoft Excel, and 11 others.