Robert Dinkins Email & Phone Number

Washington, Dc, Us

Washington, District Of Columbia, United States

● Supervise the day-to-day hybrid work operations of the Public Benefits and Insurance Navigation (PBIN) team across three sites.● Train staff on eligibility, enrollment, and literacy regarding Medicare, Medicaid, other qualified health plans, and wrap-around coverages.● Certified DC Health Link Assisters/ Certified Application Counselors, providing critical consumer outreach and enrollment assistance to uninsured and under-insured DMV residents.● Ensure staff efficiently screens all consumers for eligible insurance coverage and assists in applying for eligible benefits while helping to resolve eligibility or coverage issues. ● Ensure the PBIN team adheres to agency’s goal of treating people with dignity, respect and empowering them to live healthy lives. Ensure team displays excellent customer service in a respectful, non-judgmental manner. Ensure all aspects of operations are HIPAA compliant. ● Coach and develop staff through weekly team meetings, one-on-one counseling sessions with a feedback analysis of strengths, weaknesses, and reviews of cases.● Monitors the insurance-related information and documentation in the agency’s electronic medical record system, eClinical Works (eCW), collaborating with customer service/reception staff, billing, medical support staff, and direct care providers as necessary to ensure appropriate processing of claims.● Oversee rotating scheduling, time off requests, approving time sheets, and any FMLA-related matters● Collaborate across departments to troubleshoot access issues related to insurance and other roadblocks.● Provide oral counseling, performance improvement plans, and disciplinary guidance

Largo, Md

● Research Medicare and Medicaid policies and regulations. Prepared reports with recommendations to aid management in formulating policies, procedures and workflows. Determined which employees needed extensive training. ● Forecasted expected revenue based on analysis of financial data and generated into reports for management ● Efficient management of financial payments; posting to both personal and commercial accounts. Processed payments made online or by mail.● Identified trends via data analysis that impact revenue recovery. Updated demographic information by using various data sources. Used SAP enterprise software to process financial data and assist in grant and cost center management. ● Performed account maintenance to ensure all financial supporting documentation was captured for any potential legal or collections proceedings. Ensured all accounts referred for collection met guidelines set by the State of Maryland central collection unit. ● Solved complex, escalated, or rejected claims to Medicare, Medicaid, and commercial insurance payers. ● Used key metrics to identify high risk accounts and implement practices to mitigate loss. Review accounts to ensure accounts fall within legal guidelines to begin collection process. Generate reports for senior management to track revenue impacted by collections ● Assisted in the implementation of a practice management system and drafting of billing policies and workflows designed to maximize revenue recovery, mitigate account receivable losses and ensure financial reporting was accurate.● Coordinated across the entire agency to ensure smooth integration of workflows and various department policies. Communicated with technical departments to ensure access for employee training and work assignments for the billing department. ● Utilized accounting principles and procedures to support daily banking tasks. Reconciled deposits and financial reports and generated cash journals in SAP for further reconciliation

Cheverly, Md 20785

Billed insurance companies for services rendered to consumers. Verified eligibility and secured authorizations for services. Followed up claim denials and processed appeals. Posted payments to clients accounts. Prepared daily deposits for fiscal services. Communicated with clinical and administrative staff to ensure smooth operations.