Provided critical direct support to the employees of MassDOT through ensuring that all payroll process's were followed. This allowed for employees to receive their correct paychecks in a timely and accurately on a bi-weekly schedule. This opportunity was due to the sudden departure of our previous manager of payroll to another agency as a temporary assignment till a new permanent payroll manager could be hired. It was a great managerial experience and provided significant learning opportunities into the operations of finance and the operations side of the Human Resources world.-Managed daily operations of MassDOT payroll department under the direction of the HR Operations group-Calculate, submit and verify retro-active/workers compensation payments for employee population (3700+ employees commonwealth wide)-Manage self service time and attendance (SSTA) submission and approval across all MassDOT departments-Creation and disbursement of Dyna Cash payments-Provide tier 2 support services on payroll related questions-Provide employment/wage verification services-Create and maintain Standard Operations Plan documents for use by payroll and employee service center staff

-Create and provide Microsoft PowerBI Analysis, Dashboards and Visualizations for MassDOT Senior Leadership and executive management-HR Project lead during Text Message Alert System development-Create and provide audit/data entry support to HR Employee Service Center from HRCMS/CIW and OBI HR Analytics systems-Provide Department of Labor statistics for employment and workers compensation reporting-Create, maintain and distribute ad-hoc CIW queries to executive management -Contributed in achieving MassDOT HR goals through detailed workforce reporting and analysis-Update and Maintain HRIS SharePoint site by uploading required documents and reports -Provided Advanced Training, Mentorship, Performance Management and Operational Leadership to Business Intelligence team on data entry best practices, reporting and auditing standard operating procedures along with creating/maintaining related HR documentation-Create/maintain and distribute MassDOT’s Organizational charts for executive management review and analyses -MassDOT Security officer conducting bi-annual user reviews and maintenance per state Comptroller’s Office

Interim manager of Human Resources Business Intelligence unit during and after a department wide reorganization. I started the transformation process from Diagnostic to predictive analysis and provided education and mentorship to my subordinates during a difficult time of change.-Managed daily operations of the Human Resources Business Intelligence unit, supervising two data analysts-Participated in HR Leadership meetings as Business Intelligence Center of Expertise representative-Provided Advanced Training, Mentorship, Performance Management and Operational Leadership to Business Intelligence team-HR Project lead during Text Message Alert System development

-Create and provide audit/data entry support to HR Processing Unit from HRCMS/CIW and OBI HR Analytics systems-Provide Department of Labor statistics for employment and workers compensation reporting-Create, maintain and distribute ad-hoc CIW queries to executive management -Self Service Time and Attendance implementation team project data and planning contributor Manage SSTA implementation contract employee by providing direction-Contribute in achieving MassDOT HR goals through detailed workforce reporting and analysis-Serve as member of procurement board for MassDOT’s SharePoint 2007-2013 server migration -Manage personnel file recovery and record maintenance project with MassDOT IT for HRIS/HR Processing Units-Update and Maintain HRIS SharePoint site by uploading required documents and reports -Train HR employees on data entry best practices, reporting and auditing standard operating procedures along with creating/maintaining related HR documentation-Create/maintain and distribute MassDOT’s Organizational charts for executive management review and analyses -As MassDOT Security officer conducts annual user review and maintenance per state Comptroller’s Office

-Creation, maintenance, distribution and training of Crystal reports for use by the various departments of the college staff.-Provide technical support for desktop workstations and users through out the college-Provide general IT Help desk services to the campus population-Support and resupply the schools printing equipment. -Support the schools database infrastructure-Support the schools student management system (Campus Cafe from Scan software)

In addition to the general managerial tasks related to running a small technical support department. I was also the primary provider of comprehensive customer support to customers with technical and sales questions. Through Phone, email and instant message/ social media.

I was a provider of comprehensive customer support to customers with technical and sales questions. Through Phone, email and instant message/ social media.

I am a Quality Assurance Tester, dealing with the entire line of Language Learning products offered by Transparent Language.

This is a part time job, That involves flying the blimp for the marketing department during the Pre game and intermissions of the Manchester Monarchs Hockey games.

Internet marketing strategy (search engine optimization, pay-per-click, social media marketing); web interaction & communication (traditional websites); social media publishing (Blogger, Twitter, Facebook, Podcast, Video, Photo); brand monitoring; collaboration (Wiki, Project Management); Microsoft Office (Word, Excel, PowerPoint, Outlook); photography; Provided the Online Marketing department with the generation and reporting of Marketing and e-commerce statistical data. Investigation and analysis of anomalies within the reported data. Analysis of trends and behavior within the reported data. Interaction with customers and venders through effective communication skills. Supported online promotion event design and provided input into the development of a new online shopping experience. Provided direct support to the Online Marketing staff. Selected Contributions:Contributed to a 5.1% increase in Shopping cart closure rate with online shopping experience re-design. Updated and maintained the Online sales Access database and Pay per click spending databaseDemonstrated immediate talents upon hire and excelled quickly to become recognized by management as key member of marketing team.Contributed campaign theme idea that proved effective in delivering overall message.