Robert Dixon Email and Phone Number

• Lead and mentor global account teams on large scale deals with a 100%-win record totaling $750MM• Exceed customer expectations through discovery of requirements, use cases, and customizing the customer journey• Developed Customer Engagement Process Playbooks; oversee change management and risk analysis• Support budget and planning through product life cycle deployment and Agile development• Schedule project goals, milestones, & deliverables; lead customer meetings and remove all execution obstacles• Facilitate program team meetings and executive briefings; present to all stakeholders, including C-suite• North America Specialist of the Year in Customer Engagement, Strategic Win of the Year Lead Program Manager, Strategic Retail/Hospitality Win of the Year Lead Program Manager

• Spearheaded complex projects including marketing & engineering requirements, development, and production • Led PM on multiple device/solution deployments; from pre-sale to hand-off, managing P&L for $50MM+ projects• Oversaw budgets, planning, and the project life cycle deployment; developed Statements of Work for services• Managed all changes and issues with stakeholders; defined resources and schedules for implementation• Communicated with domestic & international supply chain vendors• Steered SW test teams, reporting issues to end customer and senior leadership, while suggesting improvements• Directed administration defect tracking; facilitated “Bug Scrubs” through the cycle process• Provided systems engineering services; mobile, client/server computing solutions

• Provided leadership for Field Service and IT infrastructure, enhancing tech & training initiatives • Achieved 75% savings of phone/data by finding more cost-effective carriers, while increasing quality of service• Administered the transition from Novell network servers to Windows 2003 network servers (Active Directory)• Oversaw the addition of new desktops throughout the NY office, replacing windows 98 & Win2000 systems• Implemented Firewall Routing, IPSEC/SSLVPN system; oversaw training for Field Service, Corporate, and Sales• Managed a combined $1.7MM service department and IT P&L cost center• Reviewed, negotiated, and signed all IT, customer maintenance, and sub-contractor contracts• Led project management for large scale security installations, including contract review, budgets, and profitability• Fostered customer relationships between account representatives and internal business