Robert Dizon Email & Phone Number

Metro Manila, Philippines

Seattle, Wa, Us

Provide basic technical support to Amazon Corporate employees. Diagnose and troubleshoot end user computing problems such as Amazon Worskpaces, VPN, Chime, Security Keys, Amazon UC phone, MS Office 2019, Windows, MACs and Linux OS, Android, iPhone and assist in on-boardingnew hires.

Moorestown, New Jersey, Us

Contractor for Freedom Mortgage Corporation then became permanent. Provide phone support for remote users. Troubleshoot connectivity issues such as Cisco AnyConnect and Amazon Workspaces, Software phone, Scripter and Interaction Desktop, Cisco phones, MS Office 365 and MS Teams. RSA and MFA.

Nashville, Tennessee, Us

One month contract for Gibson & Dunn Law Firm. Desktop refresh and migration.

New York, Us

Washington, Dc, Us

Provide 1st and 2nd level software and hardware support to the Firm’s in house and remote community. Duties include entering calls into Footprints Help Desk Tracking System, support desktops, laptops, printers, Mobile devices, Ipads and other devices. Excellent working knowledge of Microsoft Office Suite 2003 and 2010, DeskSite 8.5, RightFax 9.4, AccuRoute Deskstop 2.2, DTE Axiom, Windows XP and Windows 7, Deltaview 5.23, ABBYY FineReader 8.0, Conversion Plus 6.05, Internet Explorer 10, Metadata Assistant4.0, Word Perfect 10, Adobe Acrobat 9, Symantec Endpoint Protection 11.0, Verdatum Audio Console 3.1, Verdatum Audio Importer, Doc Locator 2.8, Citrix, VPN, WIFI, EAS, Best Authority, Concur, Soundpath, Elite, Relativity, Concordance, Documatrix, Legal Key, Westlaw. Other duties include thecreation of SecurID cards, reset PIN, synchronize tokens using RSA Security Console, Reset passwords using Active Directory, Cisco Call Manager Administration, Lync, Mimecast, MailGate and Boxtone. Utilized Ultra VNC viewer and Go to Assist to remote control into user’s computer.

Washington, Dc, Us

Responsibilities include phone support for remote users and within the fund. Utilized SMS, Netmeeting, Data Stream and Remotely Anywhere to connect to user’s workstations . Provided technical expertise and consultation in the area of hardware and software such as Windows XP, Microsoft Office XP, Blackberry, VPN, Citrix, PDAs and printers. Other duties include the setup of laptops, support and training for mission travelers. Issued Secure ID cards as needed and entered cases using Remedy. Reviewed cases prior to escalation.