Robert Dodoo (Msc, Ba) Email & Phone Number

Ghana

•Responsible for improving quality control of shipped packages and actively grow/manage a vibrantand dynamic community of QC comprising QC agents, Vendors, and truck assistants from first to the last mile for owned and 3PL fleet.•Manage a complex range of seller escalations if and when they arise, deep dive the root cause of the escalations and solve the underlying root cause through systematic changes, process improvements •Strategy formulation and implementation activities around setting up and expansion of the Jumia delivery network of Drop off hubs, Warehouses, Return Centers and Order fulfilment locations.•Responsibility for managing the logistics cost contribution for Seller Operations which includes driving continuous improvement efforts to ensure Jumia Services is supporting sellers in the most efficient and cost-effective manner while ensuring contractual commitments and SLAs are met.•Lead role on the requirement definition and implementation of strategic initiatives aimed at improving vendor experience across and growth across all e-commerce touchpoints including, warehouse & logistics and operations, Quality Control, Inventory Management and Stock Counting.

Ghana

• Managing the talent pool of Jumia Services and building a strong leadership team in Delivery• Design and own end to end the Last mile unit costs strategy• Actively feed and contribute to the system roadmap design to deliver the required instruments for this logistics success• Lead the scale up and expansion of last mile footprint (3PL expansion, pick up station expansion, Delivery Associates hiring and expansion).• Owned and created 3PL community management for Jumia • Managed and improved fleet management practices, team and cost of operation Create a culture of best-in-class material handling in Last mile• Lead key transformations in supply chain (or in partnership), allowing our last mile hubs to receive product faster and more often without increasing costs of delivery

• Inspecting products for freight damage and varied cartons, items and packing slip accuracy.• Operating standard warehouse equipment, assisting with loading and unloading of deliveries.• Staking cargo in assigned warehouse locations with pallets and cargo boards, loading and unloading good and supplies.• Undertake inventory reconciliation and quarterly cycle counts.• Use RF scanner to pick items from bins and complete orders.• Coordinating with shipping companies and freight forwarders to expedite international shipments of various goods through the ports.• Completing status reports weekly on logistics activities and keeping inventory records, verifying inventory data and the creation of locations for goods in the warehouse.• Cross checking of PO’s and Bill of lading.

Accra

• Performed material handling processes to improve delivery accuracy and productivity.• Operated standard warehouse equipment, assisting with loading and unloading of deliveries.• Kept inventory and the creation of locations for goods in the warehouse.• Assisted with material movement from the warehouse to the customer.• Assisted the warehouse operations manager in warehouse layout planning.• Undertook inventory reconciliation and quarterly cycle counts.• Checked items into computer system, printed labels and directed to storage locations in the warehouse.• Management of riders and 3PL parties who deliver items to customers, among other logistics and supply chain duties as assigned by the Country Manager

• Collected accurate information and documents to proceed with a claim.• Monitored the progress of the claim which has to be processed and approved at the head office. • Assisted the Compliance Officers to find new establishments which have not been registered.• Served as a Customer Care officer where clients came to get their statements and perform other duties. • Assisted the Management Information Systems Coordinator in his duties, especially with office networking, internet connections, issues with computers in the office and the transitioning into the Operational Business Suite (OBS) system of operation.• Sent daily and monthly reports on Operational Business Suite (OBS) activities to the Area Manager and Area Statistician.

• Initiated the Purchase of office materials amongst other things through sourcing.• Managed the reception area to monitor scheduled appointments for business executive.• Assisted in the organization of Seminars conducted by the office for membership of the association.• Handled all incoming and outgoing mails and calls.

Master Of Science - Ms, Logistics And Supply Chain Management

Degree, Social Sciences( Geography & Rural Dev'T.)