Robert Dodoo (Msc, Ba) Email & Phone Number

Ghana

• Responsible for improving quality control of shipped packages and actively grow/manage a vibrantand dynamic community of QC comprising QC agents, Vendors, and truck assistants from first to the last mile for owned and.
• Manage a complex range of seller escalations if and when they arise, deep dive the root cause of the escalations and solve the underlying root cause through systematic changes, process improvements
• Strategy formulation and implementation activities around setting up and expansion of the Jumia delivery network of Drop off hubs, Warehouses, Return Centers and Order fulfilment locations.
• Responsibility for managing the logistics cost contribution for Seller Operations which includes driving continuous improvement efforts to ensure Jumia Services is supporting sellers in the most efficient and.
• Lead role on the requirement definition and implementation of strategic initiatives aimed at improving vendor experience across and growth across all e-commerce touchpoints including, warehouse & logistics and.

Ghana

• Managing the talent pool of Jumia Services and building a strong leadership team in Delivery
• Design and own end to end the Last mile unit costs strategy
• Actively feed and contribute to the system roadmap design to deliver the required instruments for this logistics success
• Lead the scale up and expansion of last mile footprint (3PL expansion, pick up station expansion, Delivery Associates hiring and expansion).
• Owned and created 3PL community management for Jumia
• Managed and improved fleet management practices, team and cost of operation Create a culture of best-in-class material handling in Last mile

• Inspecting products for freight damage and varied cartons, items and packing slip accuracy.
• Operating standard warehouse equipment, assisting with loading and unloading of deliveries.
• Staking cargo in assigned warehouse locations with pallets and cargo boards, loading and unloading good and supplies.
• Undertake inventory reconciliation and quarterly cycle counts.
• Use RF scanner to pick items from bins and complete orders.
• Coordinating with shipping companies and freight forwarders to expedite international shipments of various goods through the ports.

Accra

• Performed material handling processes to improve delivery accuracy and productivity.
• Operated standard warehouse equipment, assisting with loading and unloading of deliveries.
• Kept inventory and the creation of locations for goods in the warehouse.
• Assisted with material movement from the warehouse to the customer.
• Assisted the warehouse operations manager in warehouse layout planning.
• Undertook inventory reconciliation and quarterly cycle counts.

• Collected accurate information and documents to proceed with a claim.
• Monitored the progress of the claim which has to be processed and approved at the head office.
• Assisted the Compliance Officers to find new establishments which have not been registered.
• Served as a Customer Care officer where clients came to get their statements and perform other duties.
• Assisted the Management Information Systems Coordinator in his duties, especially with office networking, internet connections, issues with computers in the office and the transitioning into the Operational Business.
• Sent daily and monthly reports on Operational Business Suite (OBS) activities to the Area Manager and Area Statistician.

• Initiated the Purchase of office materials amongst other things through sourcing.
• Managed the reception area to monitor scheduled appointments for business executive.
• Assisted in the organization of Seminars conducted by the office for membership of the association.
• Handled all incoming and outgoing mails and calls.

Master Of Science - Ms, Logistics And Supply Chain Management

Degree, Social Sciences( Geography & Rural Dev'T.)