Robert Dodson Email & Phone Number

Omaha, Nebraska, United States

Omaha, Nebraska, United States

Omaha, Nebraska, United States

Tallassee, Alabama, United States

St Louis, Missouri, United States

End User Support: PC, Laptop, and Mobile Device Configuration, Windows 10 Configuration, Microsoft 365 Apps, Spiceworks Cloud Help DeskNetwork Support and Security: Server and Network Device Configuration, Networking Fundamentals, TCP/IP Network Services, Windows Server Products, Hyper-V Virtualization, Microsoft 365 Administration, Active Directory, Domain Management, Access Controls, Securing Business Networks, Azure Fundamentals, Wireshark, Network Hardening, Kali Linux, Permissions, PowerShell Scripting, Secured Wireless, NIST Standards, Patch Management, Security ComplianceCollaboration Tools: Slack, Zoom, Teams, SharePoint, Technical Documentation in OneNoteProfessional Skills: Troubleshooting, Technical Assessment, Technical Research, Verbal and Written Communication, Client RelationsCertifications and Badges: Centriq IT Service Desk Badge, Centriq Cloud & Security Specialist Network Support Badge, Centriq IT Bootcamp Program Completion Badge, Microsoft Azure 900.Graduated September 23, 2022

Chesapeake, Virginia, United States

• Performed Dealer Operating Standards Audits on Volvo Penta Dealers; suggested improvements to help protect dealership and increase profitability.• Performed Warranty Audits on local dealers.• Taught dealer employees how to work within Volvo Penta programs and standards.• Led yearly technical training classes as assigned.• Identified, researched, and approved new dealerships with area of responsibility as needed based upon engine population.• Troubleshot failed Volvo Penta components and authorized repairs on new Volvo Penta marine and industrial engines and components.

United States

• Reviewed weekly, quarterly, and yearly financial statements, sales and activity reports, and other performance data to measure productivity, goal achievement and to determine areas needing cost reduction or program investment.• Managed staff, prepared work schedules and assigned specific duties.• Determined staffing requirements, interviewed, hired, and onboarded employees.• Recommended locations for new facilities and oversaw the remodeling or renovating of current facilities.• Reviewed yearly business insurance proposals and selected based on company needs.• Oversaw activities related to making products or providing services.• Directed and coordinated activities of departments to ensure effective operations.• Ensured company complied with city, state, and federal regulations and exceeded dealer operating standards for all product lines carried.

United States

Seattle, Washington, United States

Education record

Intensive lab and project-focused training program with emphasis on Windows configuration, networking, service desk support, cloud.

Bachelor'S Degree, Business Technology

Certificate, Business Administration