Robert Doe Email and Phone Number

A goal-oriented professional with extensive expertise in FCA’s DISP rules and practices. Repeated success investigating received feedback/complaints to effectively develop and deliver customer-centred solutions.A passionate team player with a collaborative leadership style who brings over 9 years of customer-centred solution expertise and excellence, working for the Financial Ombudsman Service, First Data and others. Adept at providing coaching and mentorship to the team, to enable the implementation of required changes while aligning the designed and delivered solutions with the needs of the stakeholders.I will add strong value to your organisation by bringing:First class strategic and analytical abilities to collect key information, analyse data and leverage excellent communication skills focused on agile methodologies and lean process.Expertise to support the achievement of individual and team’s KPIs, in addition to providing coaching/mentorship to cross-functional teams to enhance overall performance and productivity.Highly skilled in driving improvements in business processes, gathering information to support informed decision making, as well as assisting the QA team in testing efficacy of developed solutions and products/services.Committed to facilitate collaboration, teamwork and create effective communication channels for efficient sharing of organisation-wide updates, messages, and best practices.Expert communicator, negotiator and collaborator; able to forge solid relationships with strategic partners and build consensus across multiple organisational levels.Areas of expertise include: Workflow Planning & Prioritisation, Root Cause & QA Analysis, Anticipation & Adaptability, Innovative & Result-Oriented, Business Technology, Regulatory Compliance, Financial & Commercial Acumen, Agile Methodologies, Team Leadership & Development, Continuous/Process Improvement, Stakeholder Engagement, Investigation & Arbitration, Creative Problem Solving.