Robert Doe Email & Phone Number

Upminster, Gb

London, England, United Kingdom

Canary Wharf

Collect key information, analyse the evidence, and leverage excellent communication skills to deliver effective solutions, focussing on resolving complex financial disputes between financial businesses and consumers. Provide clear and impartial responses to consumers and businesses while adjudicating diverse financial disputes regarding payment protection insurance, packaged bank accounts, and short-term lending.- Assess quality trends through gathering and reviewing QA and customer feedback, to support continuous improvement of the overall performance and customer satisfaction.- Demonstrate extensive expertise in investigating customer grievances, analysing banking history and piecing together key information to complete case files for investigation.- Process highly sensitive information on a daily basis in full compliance with strict GDPR regulations and technical guidelines.- Oversee efficient management of a large caseload and ensure timely accomplishment of planned targets in a demanding and intellectually challenging environment.- Facilitate collaboration, teamwork, and create effective communication channels for efficient sharing of organisation-wide updates, messages, and best practices.- Keeping up to date with ongoing and changing ADR directives and FCA practices in order to manage assessments.- Ensure successful management of assessments by obtaining the latest updates and changes on the ADR directives and FCA practices.Key Achievements:- Drove the teams to exceed weekly, monthly, and quarterly objectives in all cases related to QA, disputes’ resolution, regulatory compliance, and solutions delivery.- Utilised product range expertise to support the achievement of individual and team’s KPIs, in addition to providing coaching and mentorship to cross-functional teams to enhance overall performance and productivity.

Basildon, England, United Kingdom

Built and maintained close relationships with the merchants, clients, and various internal departments to drive accomplishment of specific interests and objectives. Managed files and completed revisions and updates in a timely manner, to ensure zero backlogs at the end of each day.Maintained documentation and processed various information requests in Microsoft packages, including Excel, Word, and Outlook. Also, utilised in-house applications to execute specific amendments and records.

Hired as a Resourcer for GNP, an employment agency in the electronic fire and security industry, previously called Security Personnel Limited. Maintained an up to date database of clients and candidates’ information in accordance with organisational standard operating procedures.- Ensured that daily and weekly cold call targets were achieved, with a focus on promoting offered company services and products.- Maintained an up to date database of clients and candidates’ information in accordance with organisational standard operating procedures.- Supported the execution of general administrative tasks including filing and scanning, as well as updating entries on an in-house system.

Brentwood Community Hospital

Main Duties include:Receptionist DutiesAnswering telephones and making appointmentsMeeting and Greeting PatientsRecording Patient VitalsDoctor's assistant in clinicsDealing with Patient appointments, via letter or phoneHeld my own Phlebotomy clinic dailyCompleted several training courses including First Aid and Basic health and safety.Worked closely with the admin team often performing small admin tasks

Education record

Undergraduate Credits Havering Sixth Form; Resistance Training Level 1 Coaching Football Level 1 Key Skills Level 3 in Communication.

Gcse, Applied Ict, Maths, English