Operations Manager
CurrentDeveloped, designed, and implemented company-wide employee policies and procedures.Managed a team of 20+ employees with positions throughout the Revenue Cycle (i.e. preregistration, registration, charge capture, claim submission, remittance processing, AR and follow-up, and patient collections).Revenue Cycle ManagementCompleted the onboarding process for newly hired employees by creating user accounts, setting up security access levels utilizing the philosophy of least privilege, and providing training on company policies and procedures.Managed projects related to improving current business practices including but not limited to workflow analysis, system enhancements, stages of the Revenue Cycle, etc. to ensure strategic growth.Monitored and audited employee performance and productivity.Ensured projects and goals were completed by staff in a timely manner fitting the needs of the individual client with which the staff member worked.Conducted meetings with clients regarding goals and future growth opportunities.Provided clientele with strategic reporting and KPI data to project growth rates and ensured revenue goals were achieved.Utilized mathematical and analytical methods to transform data into a useful strategic tool for multi-million-dollar clientele.Interpreted data and transformed it into meaningful and understandable visualizations that clients could utilize effectively for their business growth.Identified growth opportunities for clients to increase revenue and maximize profitability while maintaining ethical guidelines relating to patient care and service.Developed a more robust reporting method for clientele that identified an opportunity for a 20% increase inpatient volume that translated to a 20% increase in revenue.Rolled-out Microsoft Teams integration company-wide and successfully revolutionized the method of communication.
