Robert Donald Email & Phone Number

Baltimore, Md, Us

Drive usage and renewal of subscription based Financial Platform requiring the ability to understand and interpret financial market data. Revised Onboarding Process to new customers increasing retention by 25%Updated and revised User's Manual while transferring from WordPress to Zendesk. Conduct webinars designed to successfully on board new clients and drive usage. Provide user training on both a one on one as well as a one to many basis. Provide customer support and problem resolution to the assigned client list using Zendesk Ticketing System.Voice of the Customer input to Product Management Team as part of ongoing Product Management

Contract position teaching undergraduate classes on an as needed basis.

Jacksonville, Fl, Us

105% of Quota in 2015 and 103% in 2016Responsible for the overall relationship with a Named Account Territory. Maintain and grow existing subscriptions (primarily Risk Products) through the sale of upgrades and enhancements. Sell additional products, especially Marketing and Supplier Data Products into the Accounts. Drive adoption and usage of products through customer training and ongoing business process reviews.Coordinate Sales activities with Product Specialists, develop and implement account plans.Pursue new logo Business through targeted Marketing CampaignsSpecial Project assignment as Implementation Manager for Credit Concierge Product Launch with responsibility to build credit scoring modules for on demand credit decisions. Software as a Service offering.

Jacksonville, Fl, Us

Alignment to approximately 400 Named Accounts with the responsibility to drive implementation and increased usage of D&B's Credit and Risk Products. Conduct solution reviews with clients to drive product adoption and create opportunities to sell additional products and services. Conduct demos, both online and in person. Customer Success related responsibilities designed to drive customer adoption and acceptance of solutions. Performance - Responsible for meeting and exceeding overall sales & marketing revenue targets through the retention and growth of existing D&B Risk Management Customers

Redmond, Washington, Us

Microsoft Financing Accountable for selling financing services to Microsoft Enterprise customers, as well as for coaching assigned sales teams on how to integrate payments into selling strategies. Increased annual revenue in assigned geography from $0 to $34M during my tenure. Engaged with the customer to articulate Microsoft Financing Solutions, including license, software maintenance, and professional services. Participated on teams to improve business processes and implement IT infrastructure for MS financing.

Walldorf, Bw, De

Developed and managed the financing program, designed to generate revenue by offering alternative payment options to SAP customers. Inherited/enhanced an outsourced financing program with Fleet Bank. Managed relationships with multiple lenders, supervised the daily activities of as many as three Account Executives, and educated SAP Account Executives in the use of financing to increase software sales. Conducted sales calls at the "C" level, within SAP and with SAP's customers while interacting internally with all levels of management and across all business lines. Expanded initial offering to include options for public sector, small and medium business and small ticket.Managed the activities of three Account Executives

M.S, Financial Management

B.S, Public Administration