• Diagnoses and resolves problems in response to user reported incidents• Supports 200+ users and 500+ devices over Apple, Windows, and Android platforms• Maintains daily upkeep of Gigafox mobile device cloud platform that provides remote access for mobile application testers• Performs market research and placed device orders for team based on testing and technology needs• Improvises and communicates with upper management to understand the strategic direction of the company’s system and business direction• Creates profiles, software requests, mobile device setup, and coordinates shipping for onboarding newcomers• Tracks mobile device inventory, updates, security vulnerabilities, and status through Intune database

• Provides basic client level system support functions, configurations, restoration management and troubleshooting for 5,000+ end users daily, help secure $52M network • Experience maintaining Microsoft Active Directory and Air Force’s DRA (directory and resource administration) • Installs, supports, and maintains servers and other computer systems • Uses and operationalizes ACAS/Tenable for vulnerability scans and remediation • Builds, verifies, and transfer network users and accounts with Active Directory • Designed, documented, and executed maintenance procedures including system upgrades, patch management, and system backups • Applies computer security policies to safeguard systems and information • Responds to service outages and interruptions to Air Force computer network operations • Plans, implements, upgrades and monitors security measures for the protection of computer networks and information

• Resolves technical issues for clients in person, remotely, and on the phone via Service Now ticketing system • Supports over 3500 users across 4500 stationary Windows and mobile devices • Create, change, and deleted user accounts per request • Implements security fixes, operating system patches, and antivirus software • Configured and administered servers, installed patches and packages, and provided customer support when needed • Completes installations, repairs, and upgrades on hardware and equipment • Ensures compliance with cyber security policies and procedures regarding documentation, labeling, asset tracking, and quality assurance • Conduct network security monitoring with Tenable.SC/Nessus and performs risk assessment on assets, network, and cloud infrastructure

• Performed troubleshooting, repair, and maintenance of computer systems, hardware, and peripherals. • Ordered, tracked, scheduled, and deployed Windows 10 to over 700 computers for employees • Lead Microsoft Office 365 exchange administrator role • Executed remote imaging of new computers during the Window 7 to 10 refresh • Installed equipment, software, and validate proper configuration and functionality • Resolved any issues that arose during/after replacements • Performed capture and restore of users profile using SCCM • User account creation, password control, right issuance via AD groups • Ability to effectively configure and support VPN capabilities

• Windows 7 to 10 Migration Technician/ Tier 1 Helpdesk• Imaged new and old computers with Windows 10 and ran backups of user profiles and files for each computer and restored after replacement.• Remote Desktop/Laptop support (driver updates, application installs/repairs, network connectivity issues, VPN issues, Microsoft Windows 7/10, etc.)• Microsoft Office 365 and Office 2016 support, installation, and repair• Resolved any issues that arose during/after replacements• Create, manage, and close users & computer accounts and their access to network resources in Active Directory• Verifies and approves operational quality of systems/equipment• Received direction from the Site Manager and perform other duties as deemed necessary

• Preplan exact load placement and distribution to ensure safety of flights by determining proper weight and balance through complex mathematical calculations• Ensure placement of adequate restraints to prevent load movement during flight hence removing all possible instances of slipping and sliding• Coordinate loading and unloading with ground staff giving consideration to civilian and military regulations, prohibiting the placement of one type of cargo near another• Inspect cargo that is staged outside aircraft for damage incurred before or during the flight• Directs loading and off-loading of routine loads for scheduled service flights in accordance with regulations• Inspects aircraft and systems before and after flight