Robert Doss Email & Phone Number

Indianapolis, In, Us

Dublin 2, Dublin, Ie

Conshohocken, Pa, Us

•Ensuring the team is operating effectively by providing day-to-day guidance to associates, monitoring program policies and procedures and ensuring adherence to quality expectations.•Driving program performance by establishing performance metrics & goals.•Providing ongoing coaching and feedback to reinforce and address performance.•Analyzing quality and performance reports for trends and making recommendations for process improvements where necessary.•Proactively managing client relationships by identifying program issues and making recommendations on potential solutions.•Ensuring compliance to program policies & procedures .•Collaborating with Compliance team on program audits, address audits findings and implement corrective action.

Schindellegi, Schwyz, Ch

I steered optimum management and allocation of all shipments for processing, while allocating products in an inventory to fulfil order requirements. I successfully ensured timely resolution of order product shortages along with efficiently managing order cuts and effectively communicating with customers. I streamlined multiple batch processes by arranging all incoming orders as per service level and order type, while ensuring complete accuracy of work schedules and completion of all job roles. I supervise all orders pick level processes and prioritized emergency orders as per company requirements and guidelines.• Maintained and organized records of all situations to evaluate customer feedback and ensure complete client satisfaction and retention.• Coordinated closely with DCM to ensure productivity of relevant topics and supervised workforce planning as per system-set requirements.• Analyzed inventory shortages and timely coordinated replenishment requirements with inventory supervisor, while liaising with leadership teams and ensuring fulfillment of all daily objectives.

Us

I efficiently led execution of shipping operations for the Indianapolis facility along with directing a team of over 30 employees in performing daily tasks. I negotiated schedules for picking, packing, and shipping functions along with overseeing loading for all Parcel, LTL, and FTL shipments on a daily basis. I successfully analyzed employee performance data to monitor and measure productivity, goal progress, and all activity levels. I proactively supervised 47 weekly material transfers to service all Zee medical locations.• Drove 37% reduction of external shipping errors by heading initiation and implementation of 5S system in all company operations.• Trained, mentored, and managed various employees to lead enhancements in team performance and productivity.• Evaluated all business processes and systems, while delivering recommendations for improvement of process efficiencies and reduction of costs.• Liaised with vendors / freight and parcel carriers to conduct cost analysis and effectively negotiate freight costs as per requirements.

Noblesville, In, Us

• Distribution of blood and other samples for in house testing and/or dispatch to reference laboratories• Respond to inquires from nursing units, physician offices and reference laboratories regarding test orders, specimen requirements, and reporting• Perform routine clerical duties and computer functions associated with processing patient samples and results through the laboratory

Trainer for Venipuncture and Capillary Punctures In charge of all hazmat/bio-hazard shipments EKG’s

Bachelor'S Degree, Logistics, Materials, And Supply Chain Management

Business Administration And Management, General

Education record