Robert Doucet Email & Phone Number

Warrenville, Illinois, United States

Remote

• Performed activities related to financial clearance for Physical Therapy, Occupational Therapy and Speech Therapy patients.• Determined if visits require authorization based on payor requirements.• Reviewed visits for benefit carveouts and limitations.• Process incoming Authorization requests via Epic Workqueues, phone, fax and online.• Verified patient insurance coverage, determine eligibility and benefits.• Clear and timely documentation of financial clearance activities and outcomes in EPIC• Responded to all inquiries from patients, internal and external customers within 1 day of initial request.

Naperville, Illinois, United States

• Process incoming Authorization requests via phone, fax and online.• Responsible for providing excellent customer service over the phone for patients, providers and insurance agencies.• Verified patient insurance coverage, determine eligibility and benefits.• Answer incoming calls regarding prior Authorization requests.• Upload documentation pertaining to Authorizations to database.• Daily review of outstanding Authorizations list.• Responsible for maintaining timely and accurate database of financial/authorization information.

Naperville

Chicago, Illinois

• Provide support for 2000+ users of proprietary Case Management software, troubleshooting, diagnosing, resolving, and documenting hardware, software, database, and network related technical issues.• Respond to user service requests and expediently resolve trouble tickets to maximize system uptime.• Document all technical issues. Highlight steps taken to remediate problems.• Investigated reported issues and walked customers through scripted service protocols to rule out numerous problems.• Displayed exceptional people skills and maintained calm demeanor during every phone call.• Worked with Oracle database and SQL Developer.

SPi Healthcare, Tinley Park, Illinois, August 2007 - PresentManager of Reporting. Report to Senior Director of Finance.• 5+ years of working with Business Intelligence (BI) software.• Managed reporting needs for some of the largest and complex healthcare organizations.• Built complex Cognos reports using Report, Analysis and Event Studios to support Finance, Client Executives, Internal Management Staff and Client functions.• Built Department from 2 to 7 people (5-IDX/Cognos 10 and 2-EPIC/Crystal XI).• Streamlined, managed month end and ad-hoc reporting for over 50 clients.• Saved company at least 2 FTE through Cognos capabilities and automation.• Directed, created and maintained data interfaces for clients.• Created complex report layouts utilizing difference data sources.• Responsible for training internal staff and clients on Cognos 10 Cubes and Ad-Hoc report writing.• Developed regular meetings with internal management to improve communication within the company.• Developed regular meetings with external customers to improve communications and trust.• Worked directly with clients ranging from CFO's to managers on developing areas of opportunity.• Built a cohesive integrated team of reporting professionals.• Managed client conversion from IDX/Cognos 10 reporting to EPIC/Crystal Reporting.o Hired staff.o Developed consolidated trend and dashboard reports combining two systems data sets.o Transitioned old reports to new system.o Decreased staff from 2 to 1.

• Responsible for producing Month End and Ad-Hoc IDX reports for 100+ physician multi-specialty group.• Trained users on report production and interpretation. • Met with hospital Finance VP, physicians, directors and managers of each department to ensure proper report interpretation. • Monitored physician billing entity. • Monitored and reported on A/R progress. • Administered Trauma Specialists agreement. • Responsible for physician credentialing and coordination.

• Responsibilities included the creation and production of IDX system financial reports and ad-hoc reports for internal and external customers. • Ensured internal and external customers had access to and could analyze key data elements. • Trained internal and external customers on IDX report generation and interpretation. • Trained internal and external customers on how to utilize spreadsheet tools to ensure maximum use of data from IDX.

• Implemented new clients on to the IDX system. • Responsibilities included ensuring the system was set-up properly to their level of business. • Ensured fee schedules were implemented and accurate to clients level of business. • Trained staff and customers on how to use the IDX reporting system and how to interpret financial reports. • Acted as a client liaison for the first three to six months to ensure all the customer's needs were met. • Scheduled and met with customers monthly to report financial data, review IDX system and ad-hoc reports to ensure satisfaction with all services being provided. • Facilitated monthly revenue cycle meetings for new and existing clients. • Helped clients locate problematic Accounts Receivable areas and coordinate a solution. Reported and administered problematic Accounts Receivable areas to staff and ensure A/R was in line with client standards.