Led the day-to-day operations of the VR and sim racing center, ensuring smooth and efficient functioning.Provided advanced technical troubleshooting and diagnostics, including both hardware and software issues, with a focus on Windows systems.Managed and trained staff, ensuring they were well-prepared to handle customer service, safety, and technical tasks.Created and managed staff rosters to ensure adequate coverage and efficient workflow.Oversaw customer and corporate inquiries, providing high-quality communication and solutions to meet their needs.Coordinated and executed events, ensuring a seamless and enjoyable experience for all participants.Handled cash-ups, financial reporting, and other operational administrative tasks.Ensured the maintenance and cleanliness of the facility, prioritizing both guest safety and comfort.

Provided excellent customer service, ensuring guests had a memorable experience.Guided guests through VR and sim racing games, helping them navigate and enjoy the sessions.Maintained cleanliness and organization of the facility.Monitored guests' safety and delivered clear safety briefings.Handled basic troubleshooting for simple technical issues, including Windows troubleshooting for the VR systems, and escalated complex problems when necessary.Reported any technical or operational issues for swift resolution.