Robert Dover Email & Phone Number

Cincinnati, Ohio, United States

Manages team of professional inventory planners responsible for replenishing Medco’s supply chain network at reduced costs, while maintaining optimal inventory levels.• Collaborates with Category Management and Sales teams to develop promotional strategies to generate sales.• Responsible for making business decisions regarding inventory investments and stocking strategy.• Responsible for driving change management and process improvement strategies.• Empowers employees to identify opportunities to improve processes, find efficiencies and lead projects.

United States

• Manages team of customer facing supply chain professionals that specialize in customer relations and issue resolution.• Oversees team responsible for managing day-to-day operational needs of strategic customers totaling $22 billion in annual sales.• Accountable for ensuring contractual service level requirements of 98% are met to avoid contractual penalties.• Collaborates with internal partners such as Sourcing, Sales, and Operations to provide world class customer support.• Business owner of Dedicated Portfolio program for strategic customer consisting of 400 items totaling $100 million investment.• Proactively identifies supply chain issues and offer recommendations for alternative products to mitigate lost sales.

United States

• Led team of supply chain professionals with core job functions that consisted of supply disruption management, allocation strategy, inventory planning, existing customer expansion and promotional buys. • Business owner of Cardinal Health’s Dynamic Allocation system, which maximized product availability using fair share methodology.• Subject matter expert for our sales and account management teams for allocation and supply disruption topics.• Support field representatives and sales teams with complex customer scenarios involving allocation methodology.• Responsible for seasonality planning activities; Cough, Cold & Flu, Allergy and Back to School.• Researched market conditions that impacted Cardinal’s ability to maintain consistent product flow due supply disruptions.

Dublin, Ohio

• Led business performance analytics for Customer Care Shared Services segment.• Assisted in designing and defining measurement systems using Tableau, Business Objects, and other analytical tools.• Collaborate with leadership to identify key performance indicators to develop insightful operational dashboards. • Provided training and support to end users of reporting tools.

Dublin, Ohio

• Responsible for managing a team of eight professionals that processed over $1.2 billion in transactions annually. • Held team accountable for processing financial transaction timely and accurately to avoid negative impact to customers.• Assist with negotiating agreements with reverse distributors to increase revenue gains for Check Program; $2 million in annual fees. • Responsible for completing month end balance sheet reconciliations, journal entries, and check requests.• Works collaboratively with internal/external personnel to resolve open deductions, debit balance vendors, and payment discrepancies.

Dublin, Ohio

• Reconciled $68MM in expired customer returns to procure credit from various drug manufacturers. • Demonstrated working knowledge of financials associated with the return of expired pharmaceutical products and financial transactions.

Dublin, Ohio

• Process new customer credit applications to determine credit risk for Pyxis machines.• Review customer financials to approve line of credit for new medical business customers.

Dublin, Ohio

• Maintain customer collection files, perform account reconciliations, and ensure customer invoice accuracy.

Mba, Finance, General

Bs, Economics