Robert Dover Email & Phone Number

Cincinnati, Ohio, United States

• Manages team of professional inventory planners responsible for replenishing Medco’s supply chain network at reduced costs, while maintaining optimal inventory levels.
• Collaborates with Category Management and Sales teams to develop promotional strategies to generate sales.
• Responsible for making business decisions regarding inventory investments and stocking strategy.
• Responsible for driving change management and process improvement strategies.
• Empowers employees to identify opportunities to improve processes, find efficiencies and lead projects.

United States

• Manages team of customer facing supply chain professionals that specialize in customer relations and issue resolution.
• Oversees team responsible for managing day-to-day operational needs of strategic customers totaling $22 billion in annual sales.
• Accountable for ensuring contractual service level requirements of 98% are met to avoid contractual penalties.
• Collaborates with internal partners such as Sourcing, Sales, and Operations to provide world class customer support.
• Business owner of Dedicated Portfolio program for strategic customer consisting of 400 items totaling $100 million investment.
• Proactively identifies supply chain issues and offer recommendations for alternative products to mitigate lost sales.

United States

• Led team of supply chain professionals with core job functions that consisted of supply disruption management, allocation strategy, inventory planning, existing customer expansion and promotional buys.
• Business owner of Cardinal Health’s Dynamic Allocation system, which maximized product availability using fair share methodology.
• Subject matter expert for our sales and account management teams for allocation and supply disruption topics.
• Support field representatives and sales teams with complex customer scenarios involving allocation methodology.
• Responsible for seasonality planning activities; Cough, Cold & Flu, Allergy and Back to School.
• Researched market conditions that impacted Cardinal’s ability to maintain consistent product flow due supply disruptions.

Dublin, Ohio

• Led business performance analytics for Customer Care Shared Services segment.
• Assisted in designing and defining measurement systems using Tableau, Business Objects, and other analytical tools.
• Collaborate with leadership to identify key performance indicators to develop insightful operational dashboards.
• Provided training and support to end users of reporting tools.

Dublin, Ohio

• Responsible for managing a team of eight professionals that processed over $1.2 billion in transactions annually.
• Held team accountable for processing financial transaction timely and accurately to avoid negative impact to customers.
• Assist with negotiating agreements with reverse distributors to increase revenue gains for Check Program; $2 million in annual fees.
• Responsible for completing month end balance sheet reconciliations, journal entries, and check requests.
• Works collaboratively with internal/external personnel to resolve open deductions, debit balance vendors, and payment discrepancies.

Dublin, Ohio

• Reconciled $68MM in expired customer returns to procure credit from various drug manufacturers.
• Demonstrated working knowledge of financials associated with the return of expired pharmaceutical products and financial transactions.

Dublin, Ohio

• Process new customer credit applications to determine credit risk for Pyxis machines.
• Review customer financials to approve line of credit for new medical business customers.

Dublin, Ohio

• Maintain customer collection files, perform account reconciliations, and ensure customer invoice accuracy.

Mba, Finance, General

Bs, Economics