Robert Drach Email & Phone Number

Middletown, Nj, Us

Louisville, Kentucky, Us

• Project Managed upgrade and replacement Call Center platform, replaced Cisco and Avaya systems with VoIP Genesys IVR Pure Cloud. Support and tested Migrations by clinic (Humana/Conviva and Denovos).• Managed Disaster Recovery project for adding a second region for Tier One recovery.• Ordered new phones by clinic that are configured within Genesys Pure Cloud platform• Prepared User Import Lists, Application push and field Services for each site in Carolinas, Florida, Georgia, Arizona, Texas, KC/Missouri markets.• Managed Data Center upgrades, including cabling as needed by region

• Plan, coordinate and track telecommunications project initiatives and to lead telecommunications technical solution implementations. • Ensures cohesiveness between Telecom Division units (network, voice, wireless, outside plant fiber, inside plant cabling), departmental clients, and other stakeholders. • Responsible to coordinate all project efforts from project initiation through closure for telecom infrastructure implementation for building upgrades, renovations and new construction across the New Brunswick/Piscataway, Newark and Camden campuses. • Coordinate and project manage technical solution development and implementation and overall project delivery. • Primary client liaison and provides the “bridge” between client needs and technical solutions that support those needs.• Project managed all new Wireless installation requests including; budgeting for Cisco back office equipment, cabling and Wireless access points.• Managed site building installation using Cisco switch equipment • Responsible for financial tracking and management of telecom projects.

• Support Lab environment for all new software, hardware releases for cellular services for all carriers.• Manage the Insight Global personnel on-site for AT&T- lab and production team (22 contractors)• Weekly status reports for all Insight Global personnel within AT&T.• Maintain the Project and subproject dashboards for correct status and timelines.• Manage weekly status meetings with teams throughout country- support Middletown NJ, Warrenville IL, Irving TX and Redmond WA.• Maintain integrity of Test Management & Tracking Systems (TMATS)- updates of reporting and test plans.

• Support day-to-day telecom operations and associated moves, adds, and changes in a multi telecom system environment.• Support in-bound contact center serving multiple clients.• Manage installation and support of hosted VoIP and communications as service solutions.• Support all Realogy brands including NRT, TRG, Zip Realty operations.• Monitor the Heat ticket system to ensure that customer requests and incidents are resolved within established standards.• Provide back up support to the team’s analysts and managers for NE, SE, Mid-Atlantic and Central Regions.• Lead the planning and implementation of projects. Maintain multiple projects at one time.• Manage project budgets and resource allocation.• Facilitate the definition of service levels and customer requirements. Interact regularly with existing or potential clients to determine their needs and to develop plans for improving delivery. Advocate on behalf of clients and represent clients' needs as appropriate to senior management

Somerville, New Jersey, Us

Matlen Silver Inc.• April 2013 to Present- Project Manager for ADP. Responsible for planning, scheduling, and controlling the activities of complex Voice and Contact Center Technology implementation projects. • Planning and execution of large-scale IT projects for PBX Centralizations and IVR replacements Projects.• Project Management of numerous Call Flow changes for Business units with US.• Project Management for Numerous Work Force Management Migration for Large ADP Business Units

New York, New York, Us

• Program Manager for Cenlar FSB to Facilitate the MIS Infrastructure to new location in Ewing New Jersey. • Negotiated dual carrier Fiber connection between new office and Main Office, Vendors Ofiice, and Disaster Recovery Office (SunGuard).• Projecte Managed PBX, Call Center and Split Core upgrade for Cenlar.• Negotiated, ordered all new T1’s (24), and POTs lines for new offices and vendors• Program Managed Generator test, HVAC, UPS Communication room installations and Construction/Electrical vendors.

Fairfield, New Jersey, Us

Thrupoint. (Present)• January 2012 to Present- Program Manager/ Communications Manager for Morgan Stanley to Facilitate changes to International Programs for Voice and Data. Provide Migration schedule for Multiple Global Sites for upgrade of equipment and backbone services. Perform management reporting, Governance and escalations for the 50 Million dollar Cost savings initiative for Morgan Stanley.• October 2010 to January 2012- Program Manager for Verizon Business to oversee two Large Global Programs delivered to Large International Financial Firm to replace existing ATM Backbone to VZB Private Line network, Replace existing technology termination equipment for Trading Floor (TDM over IP) services globally. Responsible for Governance, Escalations and Management reporting globally.

Consulting services in Telecommuniations, Project management, Program management and Vendor Management and Procurement

Tokyo, Jp

• Hand-on Manager for the Installation, Configuration and repair of all Voice and Video Conference systems throughput the US and Bermuda Offices.• Managed numerous RFP processes for Long Distance services, PBX equipment, Dealer board systems, Voice bridge hardware and International WAN providers for overall cost savings for North America in excess of 14 million dollars.• Program Managed new installation of all Voice Systems, including PBX and Dealer board systems and cabling for 2WFC after all equipment was destroyed.• Provided Residence support for Upper Management for Video Conferencing equipment and VoIP sets in NY, NJ, Chicago, LA and Bermuda.• Managed, maintained and supported all Video conferencing, Technical Trading floor support, Television services, PDA’s, Turrets, telephones and Communications vendors for all remote Nomura and subsidiary offices in North America.• Responsible for MPLS Wan roll-out for North American offices and pilot test of International WAN.• Provide Residence support for Traders/Brokers for all Audio and Video conferencing in Northeast area, including installation and maintenance on Polycom, Turrets, Network and telephones.• Installed, Maintained and Repaired over 1000 positions for the North American Headquarters in New York including voice mail, voice recording systems and call accounting systems.• Responsible for all Moves, Adds and Changes for all Trading Floor Communications equipment for Fixed Income and Equities Divisions on a daily basis for NY Headquarters and LA, SF, Bermuda and Chicago offices.• Responsible for maintaining all video conferencing equipment (Polycom Systems) in All North America offices (including DR sites).• Negotiated and updated Long Distance contract with AT&T, which saved approximately 6 Million Dollars for Nomura. • Negotiated and updated Long Distance contract with numerous vendors and transitioned to Sprint Communications for annual $1 million savings for firm.

Tokyo, Jp

Managed numerous RFP processes for Long Distance services, PBX equipment, Dealer Board systems, Voice bridge hardware and International WAN providers for overall cost savings for North America in excess of 14 million dollars.• Managed new installation of all Voice Systems, including PBX and Dealer board systems and cabling for 2WFC after all equipment was destroyed.• Installed, Maintained and Repaired over 1000 positions for the North American Headquarters in New York including voice mail, voice recording systems and call accounting systems.• Responsible for all Moves, Adds and Changes for all Trading Floor Communications equipment for Fixed Income and Equities Divisions on a daily basis for NY Headquarters and LA, SF, Bermuda and Chicago offices.• Responsible for maintaining all video conferencing equipment (Polycom Systems) in All North America offices (including DR sites).•

Staff Aumentation for Scope validation for Large busienss relocation of all Infrastructure, Cabling, UPS, Batteries, PBX (Avaya IPT) and phone services, Network Services, Audio/Visual services including Polycom and Tandberg systems, Wintel Services and Security Systems for a Large Regional AIG Commercial insurance office.

• Managed, Maintained services for Disaster Recovery equipment such as UPS, generator and HVAC for computer room and trading floor for all departments and subsidiaries that made Sumitomo compliant and mitigated Risk.• Installed, Maintained and Repaired over 500 positions for the North American Headquarters in New York including Voice mail and call accounting.• Planned all evacuation and back-up systems as Disaster Recovery Coordinator for New York Branch and its New York Subsidiaries.• Provided Residence support for all Upper management and Japanese expatriates for telephone, video and network services.• Managed 12-15 Telecom, Facilities staff and Union Electricians.• Responsible for initial design and configuration, administration and budget approval for new Polycom Network to be installed in 1Q 2000.• Responsible for all Data Center activities; including Moves, Data Center quarterly cleaning service, HVAC systems, UPS systems, Frame wiring and cabling for NY Headquarters and Subsidiaries.• Managed, Negotiated and migrated 30 locations to MCI for voice long distance services, which will save One Million dollars within the next two years while increasing availability and quality of service domestically and internationally.• Designed WAN network for North American Branches.• Prepared and assisted in Budgeting for all North American Branches including authoring and unifying Policies and Procedures.• Responsible for Procurement of all Voice systems, dealer boards, telephones, PBXs, audio bridges, voice and data equipment, circuitry and services.

Bachelor Of Science (B.S.), Marketing/Marketing Management, General

Bs, Marketing Management