Robert Draycott Email & Phone Number

I am an experienced IT professional with a diverse background in technical support, software development, and network administration. Over the past two decades, I've developed and refined my skills across various industries, including education, insurance, and infrastructure.### Key Skills:- **Technical Support:** I have extensive experience in 2nd line support, specializing in Windows 10/11, O365, Active Directory, Azure, and remote desktop services. Most recently, I’ve focused on supporting over 4,000 users at National Highways.- **Software Development:** I’m proficient in several programming languages, including VB.Net, C#, Visual Basic, and PowerBuilder. I have a strong background in SQL Server and Salesforce development, and I'm well-versed in the full software development lifecycle, from requirements analysis and development to testing and deployment.- **Database Management & Reporting:** My expertise includes SQL Server, SSRS, and database management, with significant experience in data cleansing and report development.- **Network & Infrastructure:** I have solid experience in network administration, including server management, infrastructure cabling, site-to-site server redeployment, and virtualization using VMware.- **Project Management & Analysis:** I’m skilled in project scheduling, client liaison, requirements analysis, and managing development teams. I also have experience as a business analyst and in compiling statistical management reports.- **Lecturing & Training:** I’ve worked as a part-time lecturer and tutor, teaching Visual Basic and general IT skills.

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  2Nd Line It Support Analyst

  Capgemini

  Sep 2016 - Jul 2024

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  De Montfort University

  Computer Science