Robert Duncan Email & Phone Number

Codsall, England, United Kingdom

Darlaston, England

Staffordshire, England, United Kingdom

Staffordshire & West Midlands (North Sector)

South Staffordshire

Cheslyn Hay

• Senior Project Manager responsible for the delivery of the AXE10 Fault Reduction Programme across BT's network• Initially delivering 100 targeted exchanges by improving service reliability, custoner experience, and reducing operating costs.

Cheslyn Hay

• Lead Consultant responsible for developing, building, shaping, and delivery of essential data requirements for the development of the new service catalogue for business planning within exceptionally tight timescales, while managing and developing a team of managers in diverse locations.• Excellent stakeholder management of Supply team personnel to overcome a feeling of suspicion, trepidation and fear of the unknown.• Responsible for data repository builds on SharePoint.•… Show more • Lead Consultant responsible for developing, building, shaping, and delivery of essential data requirements for the development of the new service catalogue for business planning within exceptionally tight timescales, while managing and developing a team of managers in diverse locations.• Excellent stakeholder management of Supply team personnel to overcome a feeling of suspicion, trepidation and fear of the unknown.• Responsible for data repository builds on SharePoint.• Production Planning baseline data populated and available for future use.• Increased granularity of synthetics by unblending current high level synthetics.• Responsible for the production, delivery and completion of the overall projects Post Implementation Review (PIR). Show less

• Lead consultant responsible for the development, shaping, and implementation of BT Operates operational requirements for 20CN & 21CN Products & Projects.• Successfully delivered stakeholder operational demands for Real Time Service Management (RTSM) areas. • Managing stakeholder expectations and relationships, through understanding internal and external dependencies and requirements. • Building and developing exceptional matrix and inter-working relationship with Release Managers,… Show more • Lead consultant responsible for the development, shaping, and implementation of BT Operates operational requirements for 20CN & 21CN Products & Projects.• Successfully delivered stakeholder operational demands for Real Time Service Management (RTSM) areas. • Managing stakeholder expectations and relationships, through understanding internal and external dependencies and requirements. • Building and developing exceptional matrix and inter-working relationship with Release Managers, Major Introduction & Product SIM's, Service Management, Service Infrastructure, E2E Test, MDSO, Solution & Process Designers, BTID Delivery Managers to a highly productive standard. Show less

• Lead Service Introduction Manager for Major Technical introductions and undertakings into BT Operate. Responsible for leading across BTO’s C2M process. • Acting as the BT Operate lead into BT Design and Business Owners. Role included ITT/Design through to Deployment & In-Life operability. • Asserting BTO’s strategy in collaboration with Capability team, Release Manager and E2E test• Managing stakeholder expectations and relationships and understand internal and external… Show more • Lead Service Introduction Manager for Major Technical introductions and undertakings into BT Operate. Responsible for leading across BTO’s C2M process. • Acting as the BT Operate lead into BT Design and Business Owners. Role included ITT/Design through to Deployment & In-Life operability. • Asserting BTO’s strategy in collaboration with Capability team, Release Manager and E2E test• Managing stakeholder expectations and relationships and understand internal and external dependencies. • Building strong working relationship with Release Manager, Capability Team, Operational Units, E2E Test, MDSO, Solution & Process Designers, and BTID Delivery Managers. Show less

• Accountable for two major Platforms, namely Plan & Build and Network Performance & Reporting.• Responsibilities covered platform costing, hardware & software consultation, leading deployment activities on each platform and project managing AIS initiations. • Over the period receiving 5 Instant awards and 34 Smooth Operator awards. • Leading on 22 ANDES AIS transition process requirements and numerous AIS Releases enabling a smoother and less hindered transition into operational… Show more • Accountable for two major Platforms, namely Plan & Build and Network Performance & Reporting.• Responsibilities covered platform costing, hardware & software consultation, leading deployment activities on each platform and project managing AIS initiations. • Over the period receiving 5 Instant awards and 34 Smooth Operator awards. • Leading on 22 ANDES AIS transition process requirements and numerous AIS Releases enabling a smoother and less hindered transition into operational service, maintaining and enhancing Customer Service and perception. • Supporting colleague’s platforms during period’s of absence• Taking additional ownership for project managing the introduction of rPACS into BTO• Technical expertise and knowledge developed in this role providing an extra dimension to the skills required to deliver the rPACS Project requirement into BTO. Show less

• Successfully delivered testing and trialling of IP Stream Connect, in response to the OFCOM requirement to provide a second EOI point behind the BRAS. Necessary for providing a new Handover Point, allowing CP’s to take their End User traffic from the IPStream BRAS Node directly to their own or a third party network.• Excellent feedback/Smooth Operator awards obtained from major stakeholders and clients praising my leadership and stakeholder management. • Trials & Testing Manager… Show more • Successfully delivered testing and trialling of IP Stream Connect, in response to the OFCOM requirement to provide a second EOI point behind the BRAS. Necessary for providing a new Handover Point, allowing CP’s to take their End User traffic from the IPStream BRAS Node directly to their own or a third party network.• Excellent feedback/Smooth Operator awards obtained from major stakeholders and clients praising my leadership and stakeholder management. • Trials & Testing Manager accountable for the successful delivery of 21C IP Stream. • Responsible for coordinating and arranging with numerous Communication Providers, including BT Retail, their specific testing needs, including setting up CP testing facilities, varying Broadband configurations, and EU trialists requirements. • Responsible for running regular CP audios and surgeries as required. Show less

Dms, Management

Telecommunications, Btec Higher National Certificate (Hnc) In Telecommunications