Robert Duncan Email and Phone Number

• Overseeing programme delivery to client’s specifications. • Insuring reporting and data loads are 100% accuracy.• Proactive resolution of operational issues and recommendations for process improvements.• First point of contact for client escalated queries.• Updating action logs and completing outputs of specified key dates and contractual obligations.• Creation and maintenance of Project Plans for all programme launches.• Completion of month end billing, ensuring 100%… Show more • Overseeing programme delivery to client’s specifications. • Insuring reporting and data loads are 100% accuracy.• Proactive resolution of operational issues and recommendations for process improvements.• First point of contact for client escalated queries.• Updating action logs and completing outputs of specified key dates and contractual obligations.• Creation and maintenance of Project Plans for all programme launches.• Completion of month end billing, ensuring 100% completed accurately and to deadline Show less

• Programme data management and uploads. • Reporting: programme activity report generation and manipulation. • Provision of systems generated reports and statements.• Web testing and UAT support for launch and change requests.• Book and brief internal resource for operational printing and collations. • Maintenance and circulation of query logs.• Escalation point for contact centre participant enquiries regarding programme delivery. • Invoicing data provision, input… Show more • Programme data management and uploads. • Reporting: programme activity report generation and manipulation. • Provision of systems generated reports and statements.• Web testing and UAT support for launch and change requests.• Book and brief internal resource for operational printing and collations. • Maintenance and circulation of query logs.• Escalation point for contact centre participant enquiries regarding programme delivery. • Invoicing data provision, input and admin. Show less

• Answering and resolving participant quires via phone and email.•Escalating problems to account management team.• Liaising with participants once problems have been resolved.• Knowledge and understanding of all system programmes.• Keying data into system. • Processing orders by participants.