Robert Dunkley Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Australia

Flemington Racecourse

Twickenham, United Kingdom

Responsible for the planning, development, management and delivery of all aspects of the hospitality fulfillment programme.Management of catering contract worth circa £3m.Relationship management with all stakeholders, ER2015, RFU and IMG.Development of service standards and specifications to best deliver the hospitality packages in line with the RTH expectations always looking for opportunities to enhance the client experience through improved operational delivery.Assist in the creation and development of menus in conjunction with appointed caterers to best fit with cost criteria whilst maintaining innovation, production and illustrating a step change from ‘business as usual’.Relationship, contract and cost management of all appointed contractors to drive efficiencies whilst maintaining quality and standards as per RTH expectations to include in stadia caterers, hostess agencies, theming agents, audio visual contractors and food safety auditors.Appointment of a team of facility managers to drive standards and expectations ensuring all aspects of the hospitality programme were fulfilled.Coordination of match day reporting, all post-Match debriefs (internal and external) and pre-Match briefings to ensure all corrective actions and changes in operation were implemented. Key operational representative for RTH in ER2015 planning meetings, desktop exercises and conduit in communications to the wider RTH operational teams. Close interaction with legal, ticketing, sales, and support teams to ensure a synergy in planning, solutions and correct messaging that influence the operations team.Research of ex stadia venues for 5 matches for an additional ‘sports’ package. Contract management and service delivery with appointed venue.Develop, implement and maintain the operations risk management plan.Ensure sponsorship considerations are always observed from both a branding and product placement perspective.

Ascot Racecourse

Ensure financial integrity is maintained across both accounts with all aspects correctly costed to ensure all revenues are captured. Month end reporting to the Executive Committee.Health and Safety considerations in close liaison with the client as to all aspects across both accounts ensuring relevant risk assessments, SSW and COSHH data sheets are adhered to.Menu innovation in close partnership with the culinary team to best produce menus within strict cost deadlines, in line with the market trends and considerate of client feedback.Support operations for major events such as the US Grand Prix, Open Golf, Olympic Park Hospitality, Chelsea Flower Show and the Red Bull Air Race.Manage the recruitment of full-time/contracted operators, casual managers and catering staff for both accounts with the support HR team.Build close partnerships with key agencies to best guarantee staff working have the appropriate skills.Negotiate with boxholders to ensure clear boundaries are sought and bespoke packages are clearly defined and priced accordingly.Liaise with the B & E sales team and external event organisers to ensure all aspects of forthcoming events are covered and the event day is seamless.Weekly meeting with the client to best ensure all IT, electrical, maintenance, security and cleaning requirements are defined before the external event or box guests arrive.Create and deliver a bespoke training programme for frontline staff, casual managers and full-time staff encompassing food service, beverage service, setup and breakdown standards.Ensure all guest feedback is collated to best identify trends and coordinate appropriate action.Create and implement SOPs to best standardise and motivate.Negotiate with suppliers to best drive the quality of product and appropriate pricing structures.Identify, manage and nurture talent within the team to best benefit the individual and business.

Ascot Racecourse

Promoted from Deputy Boxes Operations Manager in August 2011Overall operational control of boxes operation with a team of approximately 45 managers, 400 box attendants, 40 general assistants and 55 chefs over the week of Royal Ascot.Responsible for menu planning, labour scheduling, recruitment, financial integrity, business development in conjunction with the client and constant innovation to keep ahead in the market place.Charged with improving customer service and reducing rebates across the department.Implementation of Royal Ascot training plan.Streamline staffing on race days through training and management of client expectations.Close liaison with the culinary team to ensure standards of food preparation and delivery were adhered to.

Ascot Racecourse

Rhinefield House Hotel

Overall responsibility for a 2 Rosette Restaurant, brasserie, bar and lounge, conference and banqueting and room service.Responsible for effective labour scheduling, recruitment of casuals to displace agency costs, overall health and safety, control of expenditure with regards to F & B equipment and consumables, monthly beverage stocktakes (including all ordering and invoicing), menu implementation and negotiating pricing with local suppliers.

Employed by a private company who owned a Golf and Country Club plus a Public House contained within an expanding portfolio.Maintain overall operational control, in a multi site role, for a 50 seat restaurant, 100 seat function space, leisure facilities, spa and kitchen operations as well as The Ship Inn Public House near Winchester.Also oversaw operations at a separate function venue suitable for weddings and private parties in 2009 until the company converted the space to offices in line with the expansion of the business.Responsible for health and safety implementation, fire safety, recruitment, budgetary control, purchasing, training, control of food and beverage costs, monthly stocktakes, promotions, menu implementation and pricing structures.

Meon Valley Golf And Country Club, Southampton

Responsible for the main restaurant, café bar, bar, conference and banqueting operations and room service.Ownership of all operational procedures including financial critiques, forecasting, effective labour scheduling, implementation of Marriott brand standards and health and safety procedures.Oversaw a complete refurbishment of all Food and Beverage Outlets.

Bournemouth Highcliff Marriott

Regents Park Marriott Hotel, London

Regents Park Marriott Hotel, London

Regents Park Marriott Hotel, London

Marble Arch Marriott Hotel, London

Le Manoir Aux Quat' Saisons, Oxfordshire