I am an IT service management lead with a developer background.I started my career as a developer but an organisation-wide IT disaster in 2016 pivoted me towards Environment Management, Cloud and system automation.In 2019 I had the opportunity to lead a team of Release Managers, ensuring we keep the high profile ATO systems running with minimal disruption while making continual improvements to the system. I became ITIL-certified in this role and have worked since 2019 to empower my staff to work independently, take ownership of the releases they manage and provide thorough, traceable and well-documented accounts of issues, pain points, and areas for improvement.I love to needle down into the potential impacts and flow-on effects of software packages on interconnected systems
Listed skills include Java, Web Development, Requirements Analysis, Business Intelligence, and 18 others.