Robert Dunphy Email & Phone Number

Dublin, Ie

Dublin

Dublin, Ireland

Having done a jobsbridge for a year in a school providing IT support and consulting, and after completing a Level 7 HEATAC course in Dublin Business School, I went into business for myself providing IT for schools.I currently do so for Pobalscoil Neasain in Baldoyle and Jesus and Mary College in Goatstown, Mercy Secondary School Inchicore, St Patrick's National school in Greystones, and numerous St Michael's House facilities.

Baldoyle, Dublin 13

Provided ICT Coordination for Pobalscoil Neasain under the Jobsbridge scheme. During this time planned and assisted in complete replacement of their entire networking infrastructure.

Barrow Street, Dublin

• Phone, email and chat system based technical support. Upwards of 60 communications a day• Assisted configuring of modems and firewalls for customers for various programs, including computer games.• Dealt with replacement stock for customers when required.Was made redundant due to downsizing of technical support department.

Cork Street, Dublin.

• Monitoring the gaming platform for Warhammer Online, linux based, using Nagios and Centreon systems• Assisted internal IT with general upgrades and rollouts of systems• Daily, weekly and monthly reports done on health of the system, any upgrades required.• Developed in house ticketing system for issues.• Setup MS Sharepoint system for inhouse communications and updates.Unfortunately due to the failure of Warhammer Online I along with everyone else was made redundant from this company.

Swords, Co Dublin

• Games Master for Blizzards MMORPG World of Warcraft• Used inhouse chat system that interfaced with the game.• Talked in real time with customers were possible to resolve any in game issues they had.• Dealt with upwards of 100 commutations a dayBlizzard relocated to Cork, I wished to stay in Dublin and as such I left the company.

Clontaft, Dublin

12/2005 - 10/2006 Linux Technical Support Representative• Provided email and phone support for SUSE Linux installation including setup of printers, modems and wireless connection and command line troubleshooting.• Tested latest versions of Linux before release with in house testing computers.• Acted as assistant team lead unofficially when team lead was out to ensure work was delagated and targets met.• No hard limits were set on calls, we operated on a quality over quantity basis.• Assisted our internal IT with setup and maintaining the teams computers.11/2004-12/2005 Symantec Customer Service Representative• Phone based customer support. Upwards of 50 calls a day• Renewal of all Symantecs products (Norton AntiVirus etc).• General query support, and basic tech support where possible to say customers having to call the technical support department.• Assisted internal IT with maintaining the teams computers.Reason for leaving: Opportunity to move into gaming industry.

Clontarf, Dublin.

• Directory enquiries service for 11850, upwards of 100 calls a day.• Also provided Quality control for customers who had service complains.• Moved to the Bord Gáis and O2 based team, dealing with basic account queries for customers from both.• Provided business call answering for O2 customers.Reasons for leaving: Chance to move to a more technical based role.

Certificate In Web And Cloud Technologies, Level 7 Heatac

This course was completed as part of the Springboard scheme while also taking part in Jobsbridge providing ICT Coordination.

Itil Version 3 Foundation Examination