Robert Durant Email & Phone Number

Scottsdale, Arizona

Proactively drove all political and technical issues to fruition with at risk customers locally and internationally. • Managed, coordinated and leverage all cross functional teams i.e. sales, support, marketing, engineering, professional service and partners/OEM resources. • Brought the full focus of all internal organizations to quickly resolve hardware and/or software issues severely impacting customer environments.• Developed and presented Retrospective Analysis (RA)/postmortem at the conclusion of every engagement to all internal groups and executive management assigning follow up actions• Successfully secured forecasted and additional sales of $15,000,000 annually through problem resolution with at risk customers, ensuring customer satisfaction.• Recognition Awards: Worldwide Systems Engineering, Services and Support Extraordinary • Customer Advocacy • Drive for Results

Responsible for all Premier Support and Delivery relationships to assigned accounts, served as the primary contact for all enquiries and problem resolutions. • Worked in collaboration with customers, technical teams and engineering teams and provided clear concise and timely communication as well as instilling confidence in their environment • Proactively managed and escalated all software and hardware issues engaging customer support, engineering, product management and professional services driving issues to resolution• Created weekly status open cases reports utilizing Salesforce.com database. Also customized the database to mine specific data for the customer as required.• Developed spreadsheets to track outages and hot spots by product name, serial #, location, part utilization and outstanding parts to be returned. Graphed data presented as part of the QBR Reviews• Prepared Quarterly Business Reviews (QBR) for presentation to Executive management

Phoenix, Arizona Area

Pre-sales technical consultant for sales and marketing activities: drove sales for software, storage, hardware, service and exceeded fiscal goals. Promoted and evangelized new products while building and maintaining relationships with middle and C-Level management at key enterprise accounts.

Phoenix, Arizona Area

Successfully established and delivered cost-effective program complementing the construction organization, providing IT cost for construction projects for the entire Catholic Healthcare West healthcare organization, encompassing 42 hospitals in a 3 state region. • Established and managed a new IT infrastructure program and team for planning, managing and estimating infrastructure costs.• Created and drove all aspects of the program - consulting, forecasting and managing implementation costs of hardware, software, telecom, voice/data cabling, licensing, and labor which exceeded expectations of requirements and deliverables

Scottsdale, Arizona

Drove and delivered multiple marketing programs and new storage products, generating additional business unit revenue. Initiated and conducted a promotional program to upgrade customers from mid-level to high end platforms. Successfully negotiated early field trials with target accounts, and established initial sale streams for the account teams.

Phoenix, Arizona Area

Pre-sales technical consultant for sales and marketing activities: drove sales for software, storage, hardware, service and exceeded fiscal goals. Promoted and evangelized new products while building and maintaining relationships with middle and C-Level management at key enterprise accounts.

Tempe, Arizona

Managed and directed a staff of 30 engineers for field operations, platform engineering, professional services, hardware (Sun/IBM/PC), and software support for clinical information systems. • Restructured the field support and upgrade organizations, resulting in increased departmental revenues.• Delivered integrated clinical information system with hospital bedside medical devices, laboratory, pharmacy, radiology and relational databases. • Presented architectural solutions and implementation processes to hospital executive management and staff.• Generated $10,000,000 in annual revenues, selling professional services for hardware and software• Re-organized field staff into four US support regions that significantly reduced overhead by 40%, increased revenue by 50%. Resulted in reduced travel time, improved customer satisfaction and employee morale• Successfully campaigned a program to modernize customer network infrastructures, increasing additional revenue stream and improving SLA’s• Re-structured the software upgrade engineering group, moved the field upgrade process in-house, reduced upgrades from days to hours, and eliminated travel significantly reducing cost