Robert Durant Email & Phone Number

Scottsdale, Arizona

• Proactively drove all political and technical issues to fruition with at risk customers locally and internationally.
• Managed, coordinated and leverage all cross functional teams i.e. sales, support, marketing, engineering, professional service and partners/OEM resources.
• Brought the full focus of all internal organizations to quickly resolve hardware and/or software issues severely impacting customer environments.
• Developed and presented Retrospective Analysis (RA)/postmortem at the conclusion of every engagement to all internal groups and executive management assigning follow up actions
• Successfully secured forecasted and additional sales of $15,000,000 annually through problem resolution with at risk customers, ensuring customer satisfaction.
• Recognition Awards: Worldwide Systems Engineering, Services and Support Extraordinary

• Responsible for all Premier Support and Delivery relationships to assigned accounts, served as the primary contact for all enquiries and problem resolutions.
• Worked in collaboration with customers, technical teams and engineering teams and provided clear concise and timely communication as well as instilling confidence in their environment
• Proactively managed and escalated all software and hardware issues engaging customer support, engineering, product management and professional services driving issues to resolution
• Created weekly status open cases reports utilizing Salesforce.com database. Also customized the database to mine specific data for the customer as required.
• Developed spreadsheets to track outages and hot spots by product name, serial #, location, part utilization and outstanding parts to be returned. Graphed data presented as part of the QBR Reviews
• Prepared Quarterly Business Reviews (QBR) for presentation to Executive management

Phoenix, Arizona Area

Pre-sales technical consultant for sales and marketing activities: drove sales for software, storage, hardware, service and exceeded fiscal goals. Promoted and evangelized new products while building and maintaining relationships with middle and C-Level management at key enterprise accounts.

Phoenix, Arizona Area

• Successfully established and delivered cost-effective program complementing the construction organization, providing IT cost for construction projects for the entire Catholic Healthcare West healthcare organization.
• Established and managed a new IT infrastructure program and team for planning, managing and estimating infrastructure costs.
• Created and drove all aspects of the program - consulting, forecasting and managing implementation costs of hardware, software, telecom, voice/data cabling, licensing, and labor which exceeded expectations of.

Scottsdale, Arizona

Drove and delivered multiple marketing programs and new storage products, generating additional business unit revenue. Initiated and conducted a promotional program to upgrade customers from mid-level to high end platforms. Successfully negotiated early field trials with target accounts, and established initial sale streams for the account teams.

Phoenix, Arizona Area

Pre-sales technical consultant for sales and marketing activities: drove sales for software, storage, hardware, service and exceeded fiscal goals. Promoted and evangelized new products while building and maintaining relationships with middle and C-Level management at key enterprise accounts.

Tempe, Arizona

• Managed and directed a staff of 30 engineers for field operations, platform engineering, professional services, hardware (Sun/IBM/PC), and software support for clinical information systems.
• Restructured the field support and upgrade organizations, resulting in increased departmental revenues.
• Delivered integrated clinical information system with hospital bedside medical devices, laboratory, pharmacy, radiology and relational databases.
• Presented architectural solutions and implementation processes to hospital executive management and staff.
• Generated $10,000,000 in annual revenues, selling professional services for hardware and software
• Re-organized field staff into four US support regions that significantly reduced overhead by 40%, increased revenue by 50%. Resulted in reduced travel time, improved customer satisfaction and employee morale