Robert Duree Email & Phone Number

I have skills in operations management, human resource management, business management, accounting, customer service, employee training, and client management developed through both a strong educational background and diverse work experience.I have been the Operations Manager of multiple retail stores for 15 years. I have extensive experience with deadlines and order fulfillment. I have also been responsible for both inventory and employee management as well. I have a proven record of cost analysis and controls.I build teams and encourage collaboration and independent thinking. I actively promote safety and the sharing of ideas; everyone under me knows that they will never be punished for voicing concerns, but that I welcome their opinions and know that only together can we become more and do better than we are.

Listed skills include Customer Service, Management, Team Building, Strategic Planning, and 14 others.

• Operations Manager

  Book-X-Change

  2010 - 2018 - Orem, Ut 84058

  Creation, development, and expansion of Book-X-Change, UT, the off-campus rental textbook outlet for Utah Valley University students. Took the company from conception to a successful enterprise using expertise in accounting, communications, customer service, and online sales. Successfully managed the analysis of accurate and timely data which led to correct decision-making and growth of the company for over five years. Developed the business plan, market research, and Income Performa through student surveys, test marketing, and cost-benefit analysis which resulted in establishing policies that decrease the cost of goods sold by 20% by the end of the first fiscal year. Start-up business debts were approximately $400k. All debts were repaid in full after five years. Developed systems and policies that achieved business growth. Average sales growth was approximately 5% per year, bringing revenues to over $900k in the fifth fiscal year. Managed both the in-store retail sales and the online sales warehouse.Trained management team to problem-solve and think independently. Encouraged and empowered management team collaboration and to modify business practices as needed to better serve customers. Management team always understood that they respected and trusted, and that their decisions regarding customer care would be supported. Any errors made would later be discussed and used as teaching opportunities for even better customer service in the future.Trained employees on proficiency and excellence in sales, customer service, product knowledge, and recruitment.