Robert Duron Email & Phone Number

Usa

Spokane Valley

Spokane, Washington Area

Responsible for overall P&L, Vision, leadership, growth, and direction of Coffee Systems, Inc. which includes strategic planning, budgeting, sales, service, purchasing, contract management, vendor management, advertising, public relations, human resources, and change management. Responsible for branding and creating print and radio advertising campaigns and marketing strategies. Manage work flow and schedules to ensure deadlines are met, priorities are recognized, and policies/procedures are followed. Accomplishments: Grew customer base by over 400% and company revenues by over 300% by implementing aggressive customer acquisition and maintenance goals and objectives. Strategized and directed two successful competitor acquisitions and mergers. Awarded Chamber of Commerce Small Business Excellence Award 2005. Awarded 2010 and 2013 Catalyst Magazine Best Office Coffee.Business was sold to Aramark Refreshment Services in May 2015. I was retained on a consulting contract until November 2015.

Inland Northwest

Developed and implemented annual operating sales and service plans. Planned and implemented selling strategies that maximized market growth and assured penetration via direct, indirect, and reseller channel activities to meet and exceed company Cash Cost Per Unit, Average Revenue Per Unit, Churn, and Net Add goals. Monitored competitive activity and responded proactively to maintain market share and productivity. Presented and negotiated large business and indirect channel contracts. Coordinated hiring, training and career planning to develop, mentor, coach, and promote personnel. Coordinated public relations and special events to ensure overall image and market presence objectives were maintained. Coordinated system growth & development with Operations and Engineering Department to maintain quality and service objectives. Managed Authorized Service Center activities and functions to ensure quality and a positive public image. Accomplishments: Doubled market customer base in under 3 years, MSA achieved Leader’s Club Status for 8 consecutive quarters, market voted Top Cellular Provider for 1998 and 1999 by Inland NW Family Magazine, Grew indirect distribution over 100% in 1.5 years (from 40 to over 90 points of distribution), Churn rate dropped from 2.68 to 2.18 overall for market.

Wilsonville, Oregon

Responsibilities included developing, implementing, facilitating, measuring, and coordinating corporate wide training programs and projects. Managed and directed training activities of 65 cashier trainers in 40 regional sites throughout 12 western states. Facilitated recruiting, selection, and training of new cashier trainers and training sites. Served as Point of Sale (POS) subject matter expert for corporate POS related projects including strategizing and planning all Point of Purchase operations and training for new acquisitions. Managed and implemented company Employee Recognition Program. Conducted needs analysis and developed training programs for all areas of retail store operations including, Human Resources, Coaching, Management Techniques, Asset Protection, P&L, Merchandising, and Customer Service. Facilitated McGraw-Hill Supervisor Series training for new and existing store managers and supervisors. Served as Human Resources Generalist for all human resource related issues and concerns.