Robert Durrant

Robert Durrant Email and Phone Number

Key Account Manager at APEM Components, covering London and the South East. @ APEM
ballerup, capital region, denmark
Robert Durrant's Location
Stokenchurch, England, United Kingdom, United Kingdom
About Robert Durrant

As a dedicated professional with a diverse background, I bring a wealth of experience in sales, customer service, warranty administration, and public service.

Robert Durrant's Current Company Details
APEM

Apem

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Key Account Manager at APEM Components, covering London and the South East.
ballerup, capital region, denmark
Website:
apem.com
Employees:
196
Robert Durrant Work Experience Details
  • Apem
    Key Account Manager
    Apem Jul 2024 - Present
    Long Crendon, England, United Kingdom
    Key Responsibilities:Client Relationship Management: Build and nurture relationships with key clients, acting as the main point of contact and trusted advisor.Account Strategy Development: Develop and implement strategic account plans to achieve client objectives and company goals.Sales Growth: Identify opportunities for upselling and cross-selling within existing accounts to drive revenue growth.Client Satisfaction: Ensure client satisfaction through regular… Show more Key Responsibilities:Client Relationship Management: Build and nurture relationships with key clients, acting as the main point of contact and trusted advisor.Account Strategy Development: Develop and implement strategic account plans to achieve client objectives and company goals.Sales Growth: Identify opportunities for upselling and cross-selling within existing accounts to drive revenue growth.Client Satisfaction: Ensure client satisfaction through regular check-ins, feedback collection, and timely resolution of issues.Collaboration: Work closely with internal teams, including sales, marketing, and product development, to deliver seamless solutions to clients.Market Analysis: Stay informed about industry trends, market conditions, and competitor activities to provide clients with relevant insights and recommendations.Reporting: Maintain detailed records of client interactions and prepare regular reports on account status and progress.Contract Management: Negotiate and manage contracts, ensuring terms are met and renewals are secured. Show less
  • Apem
    Internal Account Manager
    Apem Mar 2022 - Jul 2024
    Long Crendon, England, United Kingdom
    As an Internal Account Manager at APEM Components, covering London and the South East, my role involves managing customer accounts within the specified geographic area. This includes building and maintaining relationships with clients, understanding their needs, providing product information, processing orders, and ensuring customer satisfaction. I am also involved in sales activities, such as generating new business and meeting sales targets. I also partake in meeting new and existing… Show more As an Internal Account Manager at APEM Components, covering London and the South East, my role involves managing customer accounts within the specified geographic area. This includes building and maintaining relationships with clients, understanding their needs, providing product information, processing orders, and ensuring customer satisfaction. I am also involved in sales activities, such as generating new business and meeting sales targets. I also partake in meeting new and existing customers for sales pitches, to build relationships and to showcase the value of APEMs products and services. Show less
  • La-Z-Boy Uk
    Warranty Administrator
    La-Z-Boy Uk May 2016 - Mar 2019
    Maidenhead, England, United Kingdom
    Receive and review warranty claims submitted by customers, dealers, or service centres.Verify the validity of claims and ensure they comply with warranty policies.Maintain accurate and organized records of warranty claims, including all relevant documentation.Record details such as product information, customer details, and service performed.Communicate with customers, dealers, and service centres regarding warranty claims.Provide information on the status of claims and any… Show more Receive and review warranty claims submitted by customers, dealers, or service centres.Verify the validity of claims and ensure they comply with warranty policies.Maintain accurate and organized records of warranty claims, including all relevant documentation.Record details such as product information, customer details, and service performed.Communicate with customers, dealers, and service centres regarding warranty claims.Provide information on the status of claims and any additional documentation required.Ensure that warranty claims adhere to company policies and guidelines.Stay updated on warranty terms and conditions to provide accurate information. Show less
  • Psv Glass & Glazing Motorhome Specialists
    Sales Advisor
    Psv Glass & Glazing Motorhome Specialists May 2016 - Mar 2019
    High Wycombe, England, United Kingdom
    Providing information and guidance to customers regarding a company's products or services. The role involves promoting and selling products, addressing customer inquiries, and ensuring a positive buying experience.
  • Metropolitan Police
    Police Constable
    Metropolitan Police Jan 2011 - Jan 2017
    Wembley, England, United Kingdom
    Special Constable.Assist in the delivery of effective frontline, operational policing. Roles include roads policing, rural crime, public order duties, professional standards and cyber-crimeTrained and sworn law enforcement officer and worked on a voluntary basis. Support for regular police officers in various roles and contribute to maintaining public safety. Full training to acquire the necessary skills and knowledge for law enforcement duties. Training programs cover legal… Show more Special Constable.Assist in the delivery of effective frontline, operational policing. Roles include roads policing, rural crime, public order duties, professional standards and cyber-crimeTrained and sworn law enforcement officer and worked on a voluntary basis. Support for regular police officers in various roles and contribute to maintaining public safety. Full training to acquire the necessary skills and knowledge for law enforcement duties. Training programs cover legal powers, community policing, conflict resolution, and other relevant topics. Roles includes community policing, building positive relationships with members of the community, foot and vehicle patrols, contributing to the overall police presence in neighbourhoods, planned operations to address specific issues and events. Show less
  • Grass Roots
    Customer Service Agent
    Grass Roots Sep 2012 - May 2016
    Tring

Frequently Asked Questions about Robert Durrant

What company does Robert Durrant work for?

Robert Durrant works for Apem

What is Robert Durrant's role at the current company?

Robert Durrant's current role is Key Account Manager at APEM Components, covering London and the South East..

Who are Robert Durrant's colleagues?

Robert Durrant's colleagues are Mathieu Angles, Malik Segueni, Colin Coombes, Anthony Andrews, Jeff Vick, Federico Mariani, Adam Steele.

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