-Supervise very fast paced Chargeback department-Hire and train new employees and leadership -Assigned 15-30 agents assisted with full department of 180-My team exceeded expectations, 99% quality score average and met or exceeded Average Handle Time-Handled Escalation calls and answered general questions for the department -Monitor team performance and coach agents. -Provided feedback and positive reinforcement for team-Have regular meetings to assist and inform agents, team was top performing in department-Provided merit reviews -Issued discipline and terminations when applicable-worked with elite client as customer service supervisor-Assisted a collections department with inbound and outbound collection calls for 6 months

-Supervise very fast paced Taxi and Airport Transportation departments-I was assigned 15-25 agents and assisted full department of over 200 agents -Handle escalation calls-Hiring and Training for different departments trained agents and leadership-Review calls and coach agents-Issued merit reviews-Team was top performing in call center-Issued discipline when applicable including terminations-Created contest for entire call center to motivate agents and improve Quality scores and Average Handle Time