Robert Duval Email & Phone Number

Parker, Co, Us

Dearborn, Michigan, Us

As the Accessory Field Ops Manager, my role involves being an account manager, subject matter expert, help desk, and trainer/presenter. My primary focus is within our Central Market, which includes Texas, Tennessee, Kansas, Oklahoma, Arkansas, Louisiana and Missouri.From production straight through to customer delivery. I offer dedicated support to Ford Accessory Distributors, Dealers, and the Market Area Field Teams. By collaborating closely with FADs, dealers, and market relations, I help tackle both challenges and opportunities.

Leading a team of 8 sales representatives. Develop sales plans and strategies to achieve sales targets and goals. Maintain and establish relationships with customers, dealership vendors, and manufacturers. Monitor inventory levels and adjust pricing and incentives accordingly. Set sales quotas and individual performance goals for the team. Analyze sales data and market trends to identify opportunities for growth. Collaborate with marketing and advertising teams to promote sales events and campaigns. Ensure compliance with dealership policies and regulations. Address customer complaints and concerns in a professional manner

As a Territory Sales Manager for Great West FAD, my primary responsibilities include maintaining relationships with Ford dealerships in Colorado, Wyoming, Montana, Nebraska and South Dakota. As the captive Ford Accessory and Ford Performance Part Supplier, I source high-quality accessories and performance parts for dealerships and provide training opportunities for sales and parts staff to increase accessory sales. I also offer logistical and problem-solving support to parts and service departments, allowing them to provide excellent customer service to their clients. I design and set up displays that effectively capture customer attention and retention within the dealerships' showrooms and parts departments. One of my favorite parts of this job is the opportunity to host or attend events for dealerships and accessory vendors that provide an opportunity to share product knowledge.

After grinding it out selling cars, I became a Finance Manager. I did take the role of Sales Manager for 5 months before taking on my next adventure with Great West FAD.

Learning how to sell cars felt like free college. I loved the opportunity to grind it out and jump into something I didn’t know much about. I developed great communication skills and brought tremendous customer satisfaction to our dealership.

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