Robert Duval Email & Phone Number

Horsham, Pa, Us

As an Implementation Engineer I am responsible for the successful installation, configuration, and training of our software. This work includes travel to customer sites throughout North America. The Implementation Engineer provides first-level assistance to customers during Implementation including process blueprinting, system commissioning, training, pilot, and go-live.Key Responsibilities • Train on and deploy Aegis Software products, including travel to customer facilities• Manage and communicate tasks/timelines for a given deployment project• Attend project status calls and meetings• Prepare present and review agendas• Report billable work completed• Telephone/web support for Aegis Software products• Install the product(s) for customers• Troubleshoot software and hardware issues• Confirm and document software bugs for correction by engineering• Generation of product and reference documentation• Travel domestically and internationally up to 75%

Houston, Texas, Us

Houston, Tx, Us

Responsible for all facets of manufacturing including production scheduling, process control, process development, and personnel management. Also responsible for inventory control, kitting, shipping, and receiving.

Houston, Tx, Us

Established manufacturing operations for a start-up EMS company by creating and implementing all processes. Developed new customer relationships, and booked new customer orders at a rate of one new customer per month for twenty-one months. Insured customer satisfaction through communication and execution of the manufacturing plan, achieving recurring orders from all new customer contacts.Established vendor relationships, and developed procurement plans for turnkey orders.Assisted customers in development of outsourcing relationships and planning.

Responsible for managing all functions of a Contract Manufacturer. From employee hiring, training, and managing, to procurement, inventory, production scheduling, customer service, sales, and delivery.Increased sales by 60% year on year for 2008-2010, achieving record revenues for the 35 year old company. Achieved highest levels of customer satisfaction with on time, defect free delivery.

Program Managed custom design projects related to thermal management systems. Interfaced with customers to determine design parameters, scheduled and tracked engineering resources to meet schedules, mitigated design challenges, established supply chain resources for products, and insured on-time delivery of prototypes. After design cycles, I continued to Account Manage the customer through the production cycle, including sales booking, scheduling, material planning, and delivery.

Salem, New Hampshire, Us

Managed all aspects of customer accounts, and was the primary contact for all customer needs. I reviewed and entered orders, set customer expectations, resolved manufacturing issues, monitored quality and investigated failures, insured material availability, and assured on time, defect free delivery.

Salem, New Hampshire, Us